Special Operations Administrator (Eastern NC)

Special Operations Administrator (Eastern NC) Agemark - 2.2 Wilmington, NC Job Details Full-time 1 day ago Benefits Paid training Paid holidays Health insurance Dental insurance Paid time off Vision insurance Paid orientation Qualifications Employee onboarding Customer relationship building Long-term care regulations Operations management Assisted living Sales management Facilities management Regulatory compliance Property showing Employee retention Performance management Hiring Financial operations management Team management Staff training Recruiting Sales strategy Budget management in healthcare Senior level Onboarding process management Healthcare compliance Staffing management Quality resident care Operational budget management Senior leadership Customer complaint resolution Full Job Description About our community We are an exceptional assisted living community, personalizing in the approach of ensuring every resident has their specific needs met at every stage. We strive daily to create the best life for all we serve. Position summary The Special Operations Administrator is responsible to lead and direct the overall operations of the Community in accordance with residents' needs, government regulations, and Affinity Living Group policies and procedures. Maintain excellent service quality, high occupancy, and meet the financial goals within established budgetary guidelines. We are searching for a Certified Assisted Living Administrator (CALA) for interim assignments. This position is a full-time member of our management team and would work as an interim administrator at one of our communities until a permanent administrator is hired. This assignment can be for up to three months and can be extended or become permanent. As the administrator of one of our communities, you will direct the day-to-day operations in accordance with current federal, state, and local regulations to ensure that the highest level of quality care can be provided to our residents. In this position, you are responsible for the quality and financial outcomes for the community. You will work as an Interim Executive Director and assist with the training for new leaders that join our team.

Essential Duties and Responsibilities:

Oversee the daily operations of all community departments, working closely with community department heads to ensure resident, family, and associate satisfaction. Lead and manage the community department heads and fill in for open department head positions whenever needed. Empower and support the leadership team with recruitment and retention efforts, onboarding and orientation of new associates, ensure adequate staffing, and performance management in all areas of the community. Operates within established budgetary guidelines Meet personally with community residents and families to discuss and/or resolve customer concerns/comments/preferences. Maintain and ensure ongoing compliance with all state, local and federal regulations. Act as a sales leader in the community, reviewing sales strategies with the marketing team, as well as providing community tours and building rapport with current and prospective residents daily. Maintain the property to our highest standards, including ensuring available rooms are move-in ready by addressing issues head on. Benefits Competitive wage package (pay rate is based on experience) Work/Home Life Balance Paid orientation/training Benefits (major medical, dental, vision, short/long-term Paid Time Off/Holiday Pay