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Job Description
Company Overview OneHealth is a fast growing company in the Health Insurance and Employee Benefits space. We expect a high level of initiative, performance, execution, and accountability from every member of our team. In return, we offer unmatched opportunities for growth, meaningful bonuses, career advancement, and the chance to help shape the future of a company with real momentum. We are committed to constant improvement. Our mission is to deliver a best-in-class experience to our partners, brokers, and clients. Our core offering is a premium Major Medical Health Plan that uses the Cigna PPO Network. While we are a Private Health Plan at our core, our competitive edge comes from the technology, marketing, processes, and systems we have built that often exceed what even the largest carriers can offer. We take pride in being a service first organization. We do not settle for average. In an industry where the bar is often low, we aim to raise it every day. OneHealth is a place where progress is constant and challenges are embraced. It is fast paced and full of opportunity, with fresh problems to solve, new wins to celebrate, and momentum that keeps growing. We are building a company with purpose, and we are building it together. If you want a job with a paycheck, this is not the place. If you want a career where you can challenge yourself, where your effort is respected, your results are rewarded, and your potential is unlimited, we want to hear from you. Role Overview OneHealth is seeking a highly organized, proactive, and service-oriented Community Operations Manager to oversee the day to day operations of multiple professional communities and member organizations. This individual will serve as the primary point of contact for community members, partners, vendors, and stakeholders while ensuring each community remains active, responsive, organized, and professionally managed. This role is not focused on sales or membership growth. Instead, the Community Operations Manager is responsible for ensuring that communications are timely, events are coordinated, members receive support, social channels remain active, and each community consistently delivers a positive experience. The ideal candidate thrives in a fast-paced environment, enjoys building relationships, can manage multiple priorities simultaneously, and takes ownership of ensuring every community under management remains active and engaged. Key Responsibilities As the Community Operations Manager , you will take ownership of the day to day operations, member experience, and administrative functions that keep our membership organizations running smoothly.
Your key responsibilities include:
Community Operations & Administration Serve as the primary operational contact for community members, partners, vendors, and stakeholders. Manage the day-to-day administrative functions of multiple communities. Ensure community websites, member resources, communication channels, and databases remain current and accurate. Coordinate internal projects and operational initiatives. Maintain records, contact lists, organizational documentation, and reporting systems. Monitor ongoing activities and ensure commitments and deadlines are met. Contribute to the continuous improvement of departmental processes by documenting workflows, maintaining and updating SOPs, identifying opportunities for enhancement, and communicating recommendations to leadership. Member Experience & Support Respond promptly and professionally to member inquiries, requests, and support needs. Serve as the first point of contact for questions, concerns, and member communications. Identify opportunities to improve the overall member experience. Coordinate communication with vendors, sponsors, partners, and service providers. Schedule meetings and maintain ongoing stakeholder relationships. Assist with vendor management and community initiatives. Ensure external relationships are maintained professionally and efficiently. Events, Programs & Community Engagement Coordinate webinars, virtual meetings, educational sessions, networking events, and community programming. Manage event logistics, registrations, scheduling, and attendee communications. Coordinate speakers, presenters, sponsors, and vendors. Ensure events are executed professionally and on schedule. Assist with post-event communications and follow-up activities. Maintain an active and consistent calendar of community activities. Monitor community activity and identify opportunities to increase participation and engagement. Communications, Content & Digital Presence Maintain consistent communication with community members through email, newsletters, announcements, and digital channels. Create and publish updates regarding events, initiatives, industry news, and community activities. Coordinate communication calendars to ensure a steady flow of information. Ensure all messaging aligns with organizational standards and branding. Manage community social media accounts and communication platforms. Schedule and publish content across multiple channels. Respond to messages, comments, and engagement opportunities. Ensure communities maintain an active, visible, and professional presence online. Identify and address periods of inactivity before they impact member perception. Reporting, Accountability & Community Health Track communication activity, event participation, and operational initiatives. Provide regular updates to leadership regarding community activity and engagement. Monitor key operational metrics and identify areas requiring attention. Maintain accountability for the overall health, visibility, and activity of each community. Ensure assigned communities consistently appear active, responsive, and professionally managed. Recommend improvements to processes, communications, and member experience to strengthen overall community effectiveness. Required Qualifications 3+ years of experience in operations, administration, customer service, community management, project coordination, or a related field. Strong written and verbal communication skills. Experience coordinating multiple projects and priorities simultaneously. Excellent organizational and time management skills. Proficiency with Microsoft Office, Google Workspace, HubSpot, and modern business software platforms. Experience managing digital communications, email marketing, webinars, and social media platforms. Ability to work independently and manage competing priorities effectively. Skills & Attributes Exceptional attention to detail and quality of work. Strong communication and relationship-building skills. Technically proficient and quick to learn new systems. Customer service oriented with a professional and approachable demeanor. Highly organized and process driven. Strong follow-through and accountability. Comfortable managing multiple communities simultaneously. Problem-solver who is comfortable taking initiative and ownership. Ability to maintain consistency across numerous projects and communication channels. Strong email organization and communication management skills. Personal Traits Self-starter who takes ownership of responsibilities. Highly dependable and responsive. Professional, polished, and personable. Calm under pressure and adaptable to changing priorities. Strong interpersonal skills and emotional intelligence. Naturally proactive and resourceful. Motivated by creating structure, organization, and consistency. Takes pride in delivering an exceptional experience for members and stakeholders. Compensation & Benefits Base salary: $54,000 to $66,000 annually based on experience Annual performance based bonuses Full-time employment with a comprehensive benefits package including health, dental, vision, and 401(k) Paid time off and professional development opportunities Why Join Us? At OneHealth, we believe successful communities require consistent communication, exceptional service, and strong operational leadership. This role offers the opportunity to become the central point of coordination and support for multiple growing communities while helping create exceptional experiences for members, partners, and stakeholders. If you enjoy bringing organization, responsiveness, and energy to every project you touch, we would love to hear from you.
Job Type:
Full-time Pay:
$54,000.00 - $66,000.00 per year
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Please describe your experience managing the day to day operations and administration of a membership organization, community, association, customer base, or similar group. Include your responsibilities related to member communications, database management, website updates, project coordination, process documentation (SOPs), and ensuring deadlines and commitments were met. Give examples of membership organizations you have managed from an administrative perspective.
