Associate Director of Housing (Resident Experience Manager 3)

The Associate Director of Residential Education is a full-time, professional leadership position managed by Sodexo Campus Services and embedded directly within NMSU's Department of Housing and Residential Life. Reporting to the Director, this role is one of three Associate Directors who collectively manage our housing program. Our leadership structure is broken down into three distinct areas: One Associate Director manages housing assignments, business operations, and our core database systems. One Associate Director oversees and has ownership of the first-year residential experience. This Associate Director manages the strategic planning and community oversight of our upper-class, family, veteran, non-traditional, and affiliate housing populations across campus. The Associate Director directly manages a team of professional, live-in Residence Directors and has indirect oversight of roughly 34 Resident Assistants and Resident Activities Planners. This position balances a student-first philosophy with Sodexo's operational standards, focusing heavily on facility partnerships, curriculum implementation, student conduct, and campus-wide collaboration. Personnel Management & Team Development (35%) Operational & Facilities Collaboration (25%) Community Development & Curriculum Design (15%) Crisis Intervention & Escalated Response (15%) Institutional Leadership & Service (10%)

Required Qualifications Education:

Master's degree in Higher Education Administration, Student Personnel, Counseling, Human Resources, Business Administration, or a closely related field; or an equivalent combination of education and supplementary professional experience.

Experience:

Minimum of 5 years of progressive, full-time professional experience within university housing or residential life operations.

Supervision:

A proven track record of supervising staff and managing high-volume student staff engagement strategies.

Crisis & Conduct:

Direct experience managing student conduct systems, handling emergency response, and navigating escalated parent or stakeholder concerns. Preferred Qualifications Specific experience managing apartment-style, single-family, or non-traditional/family housing environments, including direct facilities tracking or occupancy transition management. Experience working within public-private partnerships or contract-managed higher education environments.