Property Manager, Multi-Family - New Granada

CHN HOUSING PARTNERS

Property Manager, Multi-Family - New Granada Initially, this position will manage only the 40-unit New Granada building. Additional buildings are anticipated to fall under this position in 2026, which will add units to the total number of units managed. We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.

CHN Housing Partners:

CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services. We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address. Please click here to learn more about our Core Values and how they drive our mission and define who we are. Learn More about CHN Housing Partners' Benefits by clicking here! CHN offers HSA and PPO Medical Plans (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Company Holidays; Life Insurance; 401K Plan, Tuition Reimbursement, and more.

Position Summary:

This position is responsible for the management of several multi-family buildings and identified housing unit(s). This position is also responsible for interpreting and implementing management procedures developed in accordance with policies and regulations of CHN Housing Partners (CHN). The Property Manager works closely with residents. The rate of pay for this position is $50,000 to $56,000 per year, paid at an hourly rate (FLSA Non-Exempt) commensurate with experience

Essential Duties and Responsibilities:

Manage the daily operations of one or more residential properties or communities Walk the property daily to ensure property and building security and safety of all systems Oversee sales/leasing, tenant relations, maintenance, and other support activities Manage property budgets, collections and/or property improvement initiatives Work with the resident service team to coordinate activities and services for residents Complete monthly vacancy reports, delinquency reports, and other reports as needed per supervisor. Maintain a daily presence at the site assigned Complete monthly, quarterly, semiannual, and annual inspections Complete PHFA, HUD and Fair Housing training yearly Ensure compliance with HUD, PHFA and all housing programs through regular file audits, property inspections and timely reporting. Ensure the building is ready for all MOR, REAC and PHFA and city inspections Reviews the property's rent roll to ensure that the property security deposits, rents, move in dates, etc. are accurate monthly. Complete all recertifications in accordance with CHN PHFA and HUD guidelines Enforce the tenant lease and follow-through on all eviction cases Post monthly rental payments and subsidy requests in Yardi Post 3 day-10 day-14 day and 30-day notices Follow up/return all inquiries from all applicants and handle residents' concerns, disputes, etc. Process rental applications, develop & ensure waiting list is maintained and release vacant units timely in accordance to CHN leasing policies Maintain a good key control system Oversee custodial/maintenance staff and work with outside vendors Ensure ongoing

HUD & PHFA

Compliance is maintained Complete home visit of potential applicants Other duties as assigned Education and/or

Work Experience Requirements:

Required:

Education:

High school diploma or GED Reliable transportation

Experience:

3-5 years of experience in the related area as an individual contributor

Skills:

Excellent customer service orientation & interpersonal skills Knowledge of procedures and policies of residential property management Knowledge landlord tenant law, fair housing regulations and bookkeeping procedures. Ability to plan, assign, review and coordinate work and programs independently Excellent verbal and written communication skills General knowledge of maintenance problems. Good computer skills including working knowledge of MS Office Ability to conduct tax credit and HUD file compliance reviews and physical inspections of properties, including walking up and down stairs Thorough knowledge of functional area and department processes Customer service and interpersonal skills Attention to detail to ensure applications are accurate and tenant issues or questions are adequately addressed Organization and the ability to multitask efficiently Problem-solving to find effective solutions for a variety of potential issues Knowledge of rental contracts and property and anti-discrimination laws Tax credit certification within 12 months of start date Ability to work with minimal supervision

Other:

Visit Ohio main office on occasions throughout the year

Preferred:

Bachelor's degree

Critical Competencies:

High level customer service, communication skills, conflict resolution, technical skills and problem solving Working Conditions and/or

Physical Requirements:

Ability to perform essential job functions consistent with ADA, FMLA, and other standards. Regular and punctual attendance consistent with ADA, FMLA, and other standards. Why Should You Apply? You want to be part of an organization where the work you do will have a positive and lasting difference in the community. Great benefits. Opportunities for on-the-job training and/or professional development. M/F/V/D/EOE