Director of Community Association Management (Florida)

Director of Community Association Management (Florida) RealManage - 2.6 Boca Raton, FL Job Details Full-time $90,000 - $95,000 a year 1 day ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Employee assistance program Vision insurance 401(k) matching Qualifications Cash flow planning Employee onboarding Managing customer accounts Contract management Staff supervision Strategic management Contract review Customer relationship building Customer retention strategy Community management Accounts receivable management Phone communication Team leadership Operational management Professional ethics Cash flow monitoring Collaboration with board members Client relationship development Managing property portfolios Meeting scheduling Team development Managing budgets in a finance role Professional development support Financial operations management Financial report interpretation Financial records review Team training Customer relationship management Quality compliance management Client management

Full Job Description Role:

Director of Community Association Management Location:

Palm Beach County Florida. This role is fully remote; however, candidate should live in or near Central or Southern Florida.

Pay Range:

$90,000 - $95,000 per year (depending on education and experience)

Job Type:

Full Time Company Summary RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated Onsite is a values-based company with the following values as our guiding principles

Integrity:

we always do the right thing.

Respect:

for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.

Selflessness:

more than teamwork; we are part of something special and much larger than any of us.

Personal Relationships:

we are a professional services company; people do business with people they like.

Always Improving:

never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities. RealManage has earned the prestigious Certified™ recognition from Great Place to Work ®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. Role Summary The Director of Community Association Manager serves as a strategic leader overseeing community association operations, staff development, client retention, and regulatory compliance across a portfolio of properties throughout Central to Southern Florida. This role provides leadership and mentorship to association management teams, ensures high standards of financial and operational performance, and fosters strong relationships with boards, homeowners, and internal stakeholders to support effective community management and long-term client satisfaction. This position is remote; however, candidate should live in or near the Central to Southern Florida. Responsibilities Practice and adhere to the Guiding Principles of the company and ensure all calls / emails are responded to within 24 hours of receipt. Directly supervises CAMS & ACAMS and other association management support staff as appropriate. Provides specific assistance to CAMS, ACAMS, and Inspectors in trouble-shooting specific problems on properties where additional leadership and/or training are needed, or when Board/homeowner relationships are in jeopardy. Develops and leads with participatory involvement portfolio team meetings, all team meetings and individual manager touch-base meetings. Development of client retention strategy for all watch list accounts, key accounts, and other accounts as deemed appropriate by supervisor. Reviews and approve all monthly Board of Directors packet prepared by staff for content and structure. Coordinates schedules and attends board and membership meetings proactively, mentoring managers, creating a layering approach to maintaining positive relationships with board members, and ensure client retention. Reviews and approve all annual meeting packets for assigned CAMS prior to each meeting. Reviews any and all management reports and mass mailings to the membership (budget information, newsletters, election information, etc.) produced by staff supervised. Reviews Company reports for trending and compliance and responsible for attaining goals and adherence to Company standards of operation. Ensures that property inspections are taking place regularly by reviewing monthly reports and providing follow-up on problem areas to ensure action taken is effective. Oversees projects involving all CAMS to ensure timely completion, including certain seasonal projects. Reviews income statements and variance reports for all portfolio properties on a quarterly basis to ensure quality, accuracy, and addresses any concerns as appropriate. Understands and recognizes association cash flow, able to inform Board as to negative and or positive and provides recommendations. Proficient in Association budget preparation, review, and regulatory requirements. Reviews budgets before they are submitted to the Board for approval. Reviews Ciranet functions on a regular basis to ensure managers are utilizing properly to manage the community effectively, including work orders, management reports, calendars, committee and Board lists and documents updates. Acquires and maintains current knowledge of state and regulatory agency statutes and the community's documents, polices, and procedures. Proficient in delinquency and collections processes. Understanding of contract terms, renewal dates and implementation within book of business supervised. Possesses a thorough understanding of plats, ownership, and property rights. Understands the Board election process and ability to see portfolio clients through from start to finish. Understands the legislative process and able to educate clients on new laws. Provides oversight, on-boarding of new staff, and training to new managers as they work through required training and ensures training compliance. Attend monthly Director, management and leadership meetings as appropriate. Conduct business at-all -times with the highest standards of personal, professional and ethical conduct. Responsible for compliance with Company guidelines and management operations as it relates to specific procedures listed herein. Disclaimer This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position. Associate or higher degree strongly preferred. Minimum 2-3 years community association management (HOA, POA, and/or COA) experience required in addition to other professional work experiences that demonstrate leadership capabilities. Developer portfolio experience preferred. Community Association Institution Certification(s) preferred Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers. Exceptionally strong customer service orientation Strong organizational and time management skills High integrity, honesty, and professionalism Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices Physical Requirements Ability to sit for prolonged periods at a desk and work on a computer. Ability to occasionally stand, walk, bend, or reach as needed. Ability to lift or move objects up to 10-15 pounds (e.g., files, office supplies). Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment. Visual acuity to read printed materials, spreadsheets, and computer screens. Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings. Ability to work in a standard office environment with moderate noise levels. Ability to work a standard schedule, with occasional extended hours as required. Pay and Benefits $90,000 to $95,000, depending on education and experience. Benefits include Medical Insurance Dental Insurance Vision Insurance Life and Disability Insurance HSA (Required High Deductible Medical Plan to be eligible) FSA Education Reimbursement 401K matching Employee Assistance Program (EAP) 11 paid Holidays EEO & Values Statement RealManage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.