Leasing & Resident Services Coordinator

Key Responsibilities Leasing & Marketing

• Respond promptly to internet leads, phone calls, emails, and walk-in inquiries from prospective residents.
• Follow up with prospects using multiple touch points (call, email, and text) to maximize leasing conversions.
• Welcome prospective residents, assess housing needs, and conduct property tours highlighting community amenities and available units.
• Manage the leasing process including applications, employment and rental verification, credit and background checks, lease preparation, and move-in coordination.
• Execute lease renewal activities by preparing renewal notices, meeting with residents, and ensuring timely completion of lease documentation.
• Generate qualified traffic through marketing initiatives including resident referral programs, internet postings, social media outreach, employer partnerships, and community marketing efforts.
• Conduct outreach to local businesses and employers to promote the community and develop referral partnerships. Resident Relations
• Promote resident satisfaction and retention by responding promptly and professionally to resident questions, concerns, and service requests.
• Maintain regular communication with residents regarding community updates, policies, and notices.
• Handle resident correspondence including lease violation notices, email communications, and other official documentation.
• Assist with planning and coordinating resident events to foster community engagement and retention. Property Operations & Maintenance Coordination
• Schedule, monitor, and follow up on maintenance work orders with maintenance staff and vendors.
• Confirm completion of service requests with residents and conduct follow-up calls within 24 hours to ensure satisfaction.
• Coordinate make-ready processes for vacant units and inspect apartments after move-outs for damages or required repairs.
• Inspect apartments prior to move-in to ensure units are ready for occupancy.
• Conduct routine property inspections to ensure safety, cleanliness, and curb appeal standards are maintained. Financial & Administrative Duties
• Collect rent, fees, and deposits in accordance with company policies.
• Review resident files and ledgers to identify outstanding balances and communicate with residents regarding payment obligations.
• Enforce collection procedures and initiate eviction filings when necessary in compliance with company policies and legal requirements.
• Ensure all required funds, documentation, and lease agreements are completed prior to resident move-in.
• Maintain accurate resident files and documentation in property management systems.

Assist the regional Manager and Marketing Director with any tasks needed. .

Pay:

$40,000.00 - $45,000.00 per year

Location:

Dublin, GA 31021 (Required)

Work Location:

Hybrid remote in Dublin, GA 31021