Resident Services Manager

GMH Communities, Headquartered in Philadelphia, PA, is a dynamic real estate company specializing in the acquisition, development, and management of exceptional living communities throughout the United States. Our student living sector provides our residents with leading-edge amenities, community spaces, and apartments to maximize their college experience.

Job Description:

The Resident Services Manager reports to the General Manager with their primary responsibilities including supporting the efficient operation of the property, collecting and posting of rent and much of the property accounting, outstanding customer service, and the ability to step in and run the property in the General Managers absence.

Responsibilities:

Have a strong knowledge of the resident database, accounts receivable, and accounts payableDevelop and maintain productive relationships with vendors and contractorsEnsure timely payments of invoices & delinquency policies are followedParticipate in the daily operations of the propertyCollect all rent, post rent, take action on delinquent rentAssist in the posting and paying of invoices as necessaryAssist with leasing activities and lease execution, resident retention events and endeavorsAssist in Maintenance follow-upsThorough knowledge of office applications and company policiesAssist in resolution of resident conflicts

Requirements:

Bachelor degree strongly preferred, high school diploma required2 years experience in various positions in a residential rental community or hospitality industry is preferredProven proficiency in areas of property management operations and leadershipStrong financial, organizational, analytical and decision-making skillsStrong internet, Microsoft Office, word processing and spreadsheet skillsBasic knowledge of Social Media and online presenceMust have excellent communication and people skills, and a passion to serveThis position offers the following competitive benefits:

Health, Vision, and Dental Insurance for you and your dependentsPrescription Drug PlanEmployee Assistance ProgramShort-Term Disability & Long-Term Disability InsuranceGroup Life Insurance401(k) Program with Employer ContributionGenerous Paid Vacation, Sick Time and HolidaysPaid Parental LeaveDirect DepositCollegial Work EnvironmentTime off to VolunteerEmployee Referral ProgramVoluntary benefits GMH Associates, Inc. does not accept recruiting agency resumes. Please do not forward resumes to our employees. GMH Associates, Inc. is not responsible for any fees related to unsolicited resumes.

This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Visit our new website https://www.gmhcommunities.com/GMH Associates, Inc. is an Equal Opportunity Employer#LI-P #COM123