Assistant Community Manager

Position Summary The Assistant Community Manager is a key leadership role responsible for the day-to-day administrative, financial, and operational excellence of the property. Reporting directly to the Community Manager, you will balance high-level financial tasks—such as rent collection and delinquency management—with a "concierge" approach to resident relations. You are the heartbeat of the front office, ensuring the community remains profitable, compliant, and a place residents are proud to call home.

Essential Duties & Responsibilities Financial & Administrative Leadership Revenue Oversight:

Manage the timely collection of rent and miscellaneous fees. Lead the delinquency process, including serving notices and coordinating with legal counsel and ownership on evictions.

Reporting & Analytics:

Generate accurate weekly and monthly reports regarding leasing traffic, vacancy trends, and collection status.

Compliance & Records:

Maintain impeccable resident files, manage lease expirations, and general office documentation in accordance with Fair Housing laws.

Budgeting:

Manage the procurement of office supplies and inventory within established budgetary guidelines.

Leasing & Marketing Strategy Sales Excellence:

Enthusiastically greet prospects, conduct professional apartment tours, and manage the application/screening process with precision.

Market Intelligence:

Conduct regular market surveys of comparable properties to ensure our community remains a leader in the local area.

Outreach:

Assist in the creation and execution of advertising campaigns and follow up on all marketing leads.

Resident Relations & Operations Community Experience:

Act as a primary point of contact for resident concerns, fostering a culture of superior service and open communication.

Move-In/Move-Out Coordination:

Schedule unit refurbishing, conduct thorough check-in/check-out inspections, and ensure all units meet our "move-in ready" gold standard.

Service Coordination:

Oversee the work order system and follow purchase order procedures to ensure maintenance requests are handled promptly.

Team Support:

Be prepared to step into the Community Manager's role in their absence and assist with "all-hands" tasks like light grounds policing or emergency problem-solving to keep the property pristine.

Qualifications & Requirements Professionalism:

You must maintain a polished, professional appearance and a warm, approachable demeanor.

Availability:

Ability to participate in a standby emergency on-call schedule, including evenings, weekends, and holidays.

Communication:

Exceptional verbal and written skills for drafting memos, letters, and interacting with diverse groups of people.

Safety Conscious:

A strong commitment to work-safety programs and prompt reporting of any property losses or accidents.

Pay:

$34,560.00 - $40,320.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Manager:

2 years (Required)

Language:

Spanish (Preferred)

Work Location:

In person