Warranty Service Manager

Job DescriptionImagination Homes is seeking a Warranty Service Manager dedicated to delivering an exceptional customer experience for our homeowners.

Our Warranty Service Managers oversee the post-construction phase of our homes to ensure homeowner satisfaction and uphold Imagination Homes' quality standards. They manage the warranty process, visiting the home to address homeowner concerns, determining warranty eligibility, coordinating repairs, and ensuring all work aligns with our standards and warranty guidelines.

What You'll Do:

Engage with homeowners in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationshipsRespond quickly, professionally, and accurately to homeowner warranty concernsHome visits to inspect issues and determine if the concern is eligible under warrantyWork with homeowners and subcontractors to resolve the issue quickly and correctlyConduct research with available resources to satisfy homeowner inquiriesSay "no" when necessary, hold firm on decisions, and overcome objections in a professional mannerCoordinate and schedule all warrantable repairs with contractors and homeownersFollow up, inspect, and ensure completion of all repairsHold contractors accountable for resultsMaintain records of issues and resolutions in the warranty database for management reviewsInstruct customers on how to maintain their homes, as well as communicating what items are not warrantableManage a budgetAchieve high levels of homeowner satisfactionQualificationsPositive attitude with excellent verbal communication and interpersonal skills Show resilience under pressure, dealing with negativity and confrontational situations in a professional mannerSelf-starter with excellent time management, scheduling and follow-up skills requiredComfortable holding subcontractors accountable for the quality of their work and making independent decisionsPrevious experience in the home building industry and/or some home repair experience is helpful, but not requiredExperience managing budget/costs is a plusAdditional Information.

We offer an excellent benefits package that includes:

Health Insurance - Medical, Dental and Vision401k and discretionary 8% matchEmployee Stock Ownership PlanVacation, Paid Holidays, plus PTONew Home Discount for Team MemberCollege Scholarship ProgramCommunity OutreachAnd more! Imagination Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law. Note to

Job Seekers:

No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match, or if further information is needed.