Community Manager/HOA Manager

Full-Time Community Manager ECM is seeking an experienced, motivated, and customer-focused Community Manager to join our growing team. We are looking for someone who enjoys building relationships, solving problems, and helping communities succeed. If you thrive in a fast-paced environment, enjoy working with and guiding volunteer boards, and take pride in delivering exceptional customer service, we'd love to meet you. At ECM , we believe our employees are our greatest asset. We have built a positive, supportive team environment where everyone works together to provide outstanding service to our clients. We value integrity, professionalism, teamwork, and taking ownership of our responsibilities. Position Summary As a Community Manager, you will serve as the primary point of contact for a portfolio of homeowners associations. You will work closely with Boards of Directors, homeowners, and vendors to ensure each community is professionally managed, financially sound, and well maintained. This position requires excellent communication skills, strong organizational abilities, sound judgment, and the confidence to make decisions while providing exceptional customer service. Responsibilities Manage a portfolio of homeowners associations. Develop positive working relationships with Board members, homeowners, and vendors. Prepare board meeting agendas and management reports. Attend and facilitate evening board meetings. (2-3 meetings per week. Some in person, some held electronically). Ensure communities are maintained in accordance with governing documents and Board direction. Coordinate maintenance, repairs, capital improvement projects, and vendor contracts. Respond promptly to homeowner, Board, and vendor inquiries. Work with homeowners to resolve concerns professionally and efficiently. Oversee covenant enforcement and architectural review processes. Coordinate bids and recommend vendors for community projects. Review financial reports and assist Boards with budget planning. Ensure Board decisions are implemented accurately and timely. Conduct regular property inspections and identify maintenance concerns. Maintain accurate records and documentation. Qualifications Previous HOA or property management experience preferred. Strong customer service and relationship-building skills. Excellent verbal and written communication. Highly organized with exceptional attention to detail. Ability to prioritize multiple responsibilities and meet deadlines. Strong problem-solving and conflict-resolution skills. Comfortable making independent decisions while working collaboratively with the team. Proficient with Microsoft Office and the ability to learn new software. Experience with Vantaca is a plus. Valid driver's license and reliable transportation. What We're Looking For The ideal candidate: Genuinely enjoys helping people. Takes ownership of problems and follows through until they are resolved. Builds trust and confidence with Board members. Remains calm and professional during difficult conversations. Is dependable, self-motivated, and accountable. Communicates clearly and proactively. Enjoys working as part of a positive, collaborative team. Understands that excellent customer service is the foundation of successful community management. Can read and understand governing documents including CC&Rs and Bylaws. Benefits Competitive salary based on experience. Paid time off. Positive and supportive work environment. Opportunities for professional growth and advancement. Ongoing training and development. Team-oriented culture where your contributions are valued. If you are passionate about customer service, enjoy building relationships, and want to be part of a company that values professionalism, teamwork, and integrity, we encourage you to apply. At ECM, we don't just manage communities—we build lasting relationships with the people we serve.

Pay:

$49,863.72 - $60,050.93 per year

Benefits:

Paid time off Professional development assistance

Work Location:

In person