Transfer Station Utilities Service Specialist - Public Works

Transfer Station Utilities Service Specialist - Public Works City of Phoenix - 4.1 Phoenix, AZ Job Details Full-time $21.54 - $30.31 an hour 8 hours ago Benefits 401(a) Commuter assistance Paid parental leave Health savings account Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Adoption assistance Parental leave Vision insurance Loan forgiveness Life insurance Qualifications Customer communication Writing skills Processing cash transactions Company vehicle operation Desktop applications Handling customer service requests Productivity software Quality data entry Customer data entry Full Job Description Job

ID 61930

Job Category Administrative & Clerical Full/Part Time Full-Time Regular/Temporary Regular

ABOUT THIS POSITION

The Phoenix Public Works Solid Waste Division provides trash, recycling, and other waste diversion services to more than 400,000 households. Our work culture is founded on delivering customer satisfaction and continuously striving for efficiency in our operations. We are seeking dedicated employees with experience in weighing vehicles that enter the City's transfer stations and landfills. Responsibilities include record commodities, assess fees, receive monies, and record charges for each customer. A high degree of accuracy in cash handling, charge systems, daily balance reports, and ensuring that the rules and regulations regarding dumping are followed. This position will work under the general supervision of the Solid Waste Foreman. A vacancy exists at the Public Works Department 27th Avenue Transfer Station, the schedule does include holidays and Saturdays. Other vacancies may occur at the North Gateway Transfer Station in the future.

Essential functions:

Analyzes customer information, answers inquiries and resolves issues from the public regarding city services bills or weigh station transactions; initiates or terminates utility services at the request of the customer. Accepts payments for utility or transfer station services. Authors responses to written correspondence from the public and other City departments. Maintains regular and reliable attendance. Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency, and fiscally responsible activity. A high degree of competence for accuracy of cash handling, charge systems, daily balance reports, and for ensuring that the rules and regulations regarding dumping are followed..

IDEAL CANDIDATE

The ideal candidate will possess: Proficiency in: Entering data and viewing information on multiple computers monitors at the same time. Microsoft Office applications. Navigating computer programs and database systems. Excellent verbal communication and a desire to effectively listen and resolve customer concerns. Ability to multi-task in a fast-paced environment and remain in a sitting position for extended periods of time. Commitment to continuous improvement, collaborative teamwork, and excellent customer service.

SALARY Pay Range:

$21.54 to $30.31 per hour.

Hiring Range:

$21.54 to $27.49 per hour.

Pay Range Explanation:

Pay range is the entire compensation range for the position classification. Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only:

Please understand that this is pay grade 337. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance. Promotions occur when the last two digits of the pay grade increase. Demotions occur when the last two digits of the pay grade decrease. Lateral transfers occur when there is no change to the last two digits of the pay grade. When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit. Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page. The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

BENEFITS A

comprehensive benefits package is offered which includes: Traditional pension with employer and employee contributions, for more details: Pension Information 401(a) and 457 plans with employer contributions Choice of generous medical HMO, PPO, or

HSA/HDHP

plans Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan Wellness incentive of up to $720 annually Dental, vision, and life insurance options Employer paid long-term disability Free Bus/light rail pass Tuition reimbursement program up to $6,500 per year Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period Federal Student Loan Forgiveness offered through Savi For more details, visit: Unit 003 Benefits

MINIMUM QUALIFICATIONS

One year of Customer Service experience performing functions such as cash handling. One year of experience with oral and written communication. One year of experience using a computer for reading, writing, reviewing written materials and completing data entry. All finalists for positions are subject to a criminal background check applicable to the department or position. Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. For information regarding pre-screening and driving positions, . The City job description can be found here.

Environmental and working conditions:

Requires working for prolonged periods standing in one location, and/or walking over rough, uneven, or rocky surfaces. Working early mornings, irregular hours, second and/or third shifts, weekends, holidays, and evenings may be required. Requires working outside in a variety of environmental extremes such as extreme heat, cold, rain, air pollution, and dust for extended periods of time. Moving heavy objects (50 pounds or more) short distances (20 feet or less) and repetitively bending and moving heavy objects throughout an eight-hour shift may be required.

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus: Some positions will require flexibility of shift start times and work locations on short notice.

Experience with:

Interpreting and applying rules and regulations. Using computer terminals to input, update, and query information. Daily data entry into customer database. Analyzing/explaining accounts, balances, and details to customers. Working with solid waste software, such as Weigh Master, Scale Scan or other electronic scanning systems. Solid Waste customer service or government utility.

RECRUITMENT DATES

Recruitment closes June 23, 2026. All materials must be received by 11:59 p.m. on this date. This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document , your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

Job interviews may be held by video or audio conference. If you are in need of computer resources, for free options. Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. for more information. Explore other Employment Opportunities with the City of Phoenix. Subscribe to receive e-mail notifications about new employment opportunities. If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Utilities Service Spec, JC:

01370, ID# 61930, 6/10/26,

USM, AJ, Benefits:

003 Building the Phoenix of tomorrow. #DoWorkThatMakesPhoenixWork City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.