Housing Programs Manager

Department:

Rental Assistance Division Vacancies:

2 Benefits include, but are not limited to: 9/80 Compressed Work Schedule (office closed every other Friday) 14 paid holidays Employer paid pension contribution of 14% to base salary 457 tax-deferred savings plan Social security exempt Tuition reimbursement up to $5,000 annually Sharp PPO or HMO Plan, Kaiser Permanente HMO Plan, Dental Vision Flexible spending account Health and wellness perks Rewards & Recognition program To see full benefits package, please visit: https://www.sdhc.org/sdhc-employee-benefits/

About SDHC:

The San Diego Housing Commission (SDHC) is an award-winning public housing agency in the City of San Diego that provides innovative housing assistance programs for households with low income or experiencing homelessness. The San Diego City Council, in its role as the Housing Authority of the City of San Diego, oversees

SDHC. SDHC

helps pay rent for more than 17,000 households with low income annually is a leader in collaborative efforts to address homelessness, such as the Community Action Plan on Homelessness for the City of San Diego and SDHC's homelessness initiative, HOUSING

FIRST - SAN

DIEGO, which has created more than 11,000 housing solutions since November 2014 for people experiencing homelessness or at risk of homelessness; and creates and preserves affordable rental housing, with more than 23,000 affordable units in service in the City today with SDHC's participation. SDHC partners with approximately 5,000 landlords in the City of San Diego to provide quality, affordable rental housing to SDHC Housing Choice Voucher (HCV) participants. About the

Department:

The Rental Assistance Division (RAD) is the San Diego Housing Commission's largest operational department and plays a central role in advancing housing stability for low income households across the City of San Diego. The division administers federal Section 8 Housing Choice Voucher (HCV) rental assistance for over 16,000 households, including special programs dedicated to serving individuals and families who have experienced homelessness. Core functions of the division include conducting reexaminations to ensure households remain qualified for the programs, conducting federally required inspections to verify compliance with housing quality standards, monitoring affordable housing developments to ensure units are leased to qualified low and moderate income tenants, and supporting program integrity through ongoing quality assurance efforts. RAD also maintains robust data, compliance, and reporting systems that align with local, state, and federal regulations, helping ensure program effectiveness, accountability, and continuous improvement. In partnership with SDHC's Achievement Academy and community organizations, the division connects participating families to opportunities that promote long-term self sufficiency, including career planning, workforce development, financial education, and job placement services. RAD's work is mission-driven, fast-paced, and deeply impactful—supporting thousands of households each year while contributing to broader community goals of housing stability and economic mobility. Housing Programs Manager (Supervising the Occupancy Team) - Vacancy #1

Position Summary:

The Housing Programs Manager working with RAD Occupancy provides strategic leadership and operational oversight for an assigned Occupancy team within the Rental Assistance Division (RAD)under supervision of the Vice President of Rental Assistance. This position manages a team of 10-13 staff and is responsible for ensuring high quality, timely, and compliant interim, rent change, and ongoing occupancy functions across Housing Choice Voucher (HCV) and related rental assistance programs. The manager collaborates closely with the RAD Management team and oversees daily workflow, monitors performance standards, and ensures consistency with HUD regulations, SDHC Administrative Plan requirements, and internal operating procedures. This role is instrumental in fostering a collaborative, customer focused culture that supports families through critical housing processes. Core responsibilities include supervising staff; providing coaching and performance feedback; analyzing workflow and caseload distribution; ensuring accuracy of recertification determinations; guiding staff through complex cases; collaborating with partner units (Inspections, Landlord Services, Special Programs, and Quality Assurance); and addressing escalated participant or owner concerns. The manager leads special projects, provides training and conducts administrative reviews. The manager also contributes to policy implementation, system improvements, and division wide initiatives aimed at enhancing program integrity, operational efficiency, and equitable service delivery. The ideal candidate is a proactive, innovative and supportive leader who thrives in a fast paced, detail-oriented environment and is committed to ensuring the highest standards of service for SDHC families and stakeholders. Housing Programs Manager (Supervising the Quality Assurance [QA]Team) - Vacancy #2

Position Summary:

T he Housing Programs Manager working with the Quality Assurance team leads a specialized unit responsible for division-wide training, safeguarding program integrity, regulatory compliance, and accuracy across the Rental Assistance Division (RAD). The manager serves under the supervision of the Director of Quality Assurance and oversees QA staff who perform audits, quality control reviews, informal hearing preparation, PIC and EIV functions, training functions, and Program Integrity Unit (PIU) investigations. This position ensures that RAD policies, HUD regulations, and compliance standards are consistently applied across all program areas. The manager evaluates audit trends, identifies risks, develops corrective action strategies, and collaborates with leadership to strengthen operational effectiveness. This role also supports continuous improvement through development of training materials, procedural updates, and cross departmental coordination. Key duties include supervising QA and PIU staff; providing technical guidance on complex compliance issues; overseeing and conducting high profile fraud investigations and hearings; interaction/serving as the liaison for legal inquires, monitoring internal and external audit results; overseeing staff training cohorts including managing performance of trainers and trainees and providing real-time feedback, preparing reports and recommendations; project management and partnering with the RAD Management team to ensure alignment and uniformity across teams. The ideal candidate excels in a detailed, analytical environment; has strong knowledge of HCV regulations and compliance standards; and brings a leadership style that promotes accountability, learning, and excellence in service delivery. Responsible for planning, managing, overseeing, and participating in the development, implementation and administration of comprehensive projects and rental assistance programs Participates in the development and implementation of goals, objectives, policies, and priorities for the department; recommends within departmental policy, appropriate service and staffing levels; recommends and administers policies and procedures. Manages rental assistance programs; oversees and organizes day-to-day activities; assists in settings department workload priorities. Participates in the development, administration, and oversight of division budget ; approves expenditures; negotiates and administers contracts with vendors and program partners. Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative, and support systems, and internal reporting relationships; identifies opportunities for improvement and recommends to the Department Head. Participates in strategic planning, project management, goal setting and overall oversight/management ofemployees, complex projects and a variety of programs. Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees to correct deficiencies; recommends discipline to the Department Head; meets and confers with department staff regarding interpretations of policies and procedures.

Participates in the creation and implementation of goals, objectives, policies, and priorities for the department; recommend departmental policy, appropriate service and staffing levels; and administer policies and procedures by appropriately aligning their positions/classifications to the essential job functions being performed Monitors programs and projects to ensure compliance with local state, federal laws, regulations, codes, contractsand Commission standards and requirements. Creates and maintains a variety of records and files pertaining to rental assistance programs reviews andcontributes to the creation of Housing Commission Board reports. Coordinates the unit's activities with other agencies and Commission staff; provides technical direction andimplementation strategy to staff in all rental assistance program, matters. Assists the Department Head in managing and administering section activities. Maintains and directs the maintenance of working and official databases and files. Monitors changes in laws, regulations, and technology that may affect Commission or divisional operations;implements policy and procedural changes as required. Prepares, reviews, and presents staff reports, various management and information updates, and reports onrental assistance programs and special projects to the Housing Commission and Housing Authority. Serves as a liaison for the division with other Commission departments, divisions, and outside agencies; providesstaff support to commissions, committees, and task forces; explains and interprets divisional programs, policies,and activities. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the fieldof Housing Choice Voucher or other rental assistance programs and other types of programs or services as theyrelate to the area of assignment. Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternativerecommendations; mediates disputes; coordinates responses to legal issues. Manages all technical aspects in connection with compliance, administration, and regulations to Housing ChoiceVoucher or other rental assistance programs Oversees the development of requests for proposals as a means of soliciting contractors participate in assignedprograms, including the advertising and bid processes, evaluating proposals, and recommending project award;coordinates with legal counsel to determine Commission needs and requirements for contractual services;negotiates contracts and agreements and administers same after award. Maintains existing and secures new department revenue sources, including reviewing program applications tosecure Federal, State, and local funding commitments and the reporting of alternate funding sources, andensuring compliance with Federal, State, local, funding agency, and Commission accounting and reportingrequirements and applicable laws, regulations, and professional accounting practices. Performs special studies, analyses and projects as assigned. Performs other duties as assigned.

Knowledge of:

Administrative principles and practices, including goal setting, program development, implementation, and evaluation. Principles and practices of budget development and contract administration. Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures. Organization and management practices as applied to the analysis and evaluation of projects, programs, policies, procedures, and operational needs. Principles and practices of comprehensive project and program development, implementation, and management.?Principles, methods, and materials used in building construction. Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility including those at 24 Code of Federal Regulations. Methods and techniques for the development of presentations, contract negotiations, business correspondence, and information distribution; research and reporting methods, techniques, and procedures. Modern office practices, methods, and computer equipment and applications related to the work. English usage, grammar, spelling, vocabulary, and punctuation. Techniques for effectively representing the Commission in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Commission staff.

Ability to:

Assist in developing and implementing goals, objectives, policies, procedures, work standards, and internal controls for the department and assigned program areas. Plan, organize, assign, review, and evaluate the work of staff; train staff in work procedures. Effectively administer a variety of programs and administrative activities. Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, and regulations including those at 24 Code of Federal Regulations. Evaluate and develop improvements in operations, procedures, policies, or methods. Prepare clear and concise reports, correspondence, policies, procedures, and other written materials. Research, analyze, and evaluate new service delivery methods, procedures, and techniques. Analyze, interpret, summarize, and present technical information and data in an effective manner. Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports. Effectively oversee, manage, and evaluate a staff training cohort to ensure consistent skill development and program success. Exercise strong judgment in evaluating complex cases and making critical decisions that directly impact participant eligibility and program direction. Effectively represent the division and the Commission in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals. Establish and maintain a variety of filing, record-keeping, and tracking systems. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. Operate modern office equipment including computer equipment and specialized software applications programs. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education and Experience:

Equivalent to graduation from an accredited four-year college or university with major coursework in business administration, public administration, urban planning or a closely related field , and five (5) years of experience in the administration of federal rental assistance programs, including at least (1) year of supervisory experience.

Licenses and Certifications:

Possession of, or ability to obtain, a valid California Driver's License by time of appointment.

Physical Demands:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, to inspect Commission development sites, including traversing uneven terrain, climbing ladders, stairs, and other temporary or construction access points, to operate a motor vehicle, and to visit various Commission and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas and to conduct inspections may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds.

Environmental Elements:

Employees partly work in the office and partly in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives and contractors in interpreting and enforcing departmental policies and procedures.