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Job Description
AGENCY OVERVIEW
To read Homeward Alliance's Organizational Overview, Mission, and Core Values; Equal Employment Opportunity (EEO),Affirmative Action, and Anti-Discrimination statements, visit https://www.homewardalliance.org/hwa/careers/ Homeward Alliance encourages applications from BIPOC, individuals who have experienced homelessness, and those holding marginalized identities. People with criminal justice system involvement are also encouraged to apply. Background checks are run only after an offer is extended, and candidates are given the opportunity to speak with the hiring manager about the results if desired.
POSITION SUMMARY
: The Family Services Manager oversees all Homeward Alliance family-related programming. This includes the Family Housing Fund; Family Resource Fairs and/or Pop-Up events; distribution through the Family Resource Connection; and Family Resource Navigation. The Program Manager is a member of the Leadership Team, reporting to the Programs Director. As such, the manager is expected to understand the role of the program within the context of Homeward Alliance's mission and vision, in partnership with all other programs, with a high-level view of the organization's role in the larger community. They must prioritize client needs while maintaining a comprehensive understanding of organization funding requirements. The manager is expected to carry these values through to their team. The manager should be able to work autonomously, recognize successes, and identify issues while providing solutions. There is also an expectation of continuous improvement in the services we provide to clients. In addition to programmatic responsibilities, the manager must excel in staff management. A good people manager will recognize individual employee needs while maintaining fidelity to the program and clients, enable professional and career growth, and provide authentic yet constructive feedback. Due to the nature of this job and its leadership role, this is a salaried position. Hours are flexible if the program is running successfully, and in turn, willingness to be flexible in serving in this role is needed. Managers are expected to contribute to organization-level duties and functions, including fundraising events, public presentations, and other activities outside of regular working hours. This position reports directly to the Programs Director.
RESPONSIBILITIES
:
FAMILY SERVICES
Family Housing Fund Processes and approves funding application requests. Maintains the referral process with external agencies. Family Resource Fairs and/or Pop-Up events Plans and coordinates formal and informal family resource events. Works closely with the Distribution and Facilities Manager to communicate transportation needs and set up. Collaborates with the Development Manager on volunteer needs, schedule, training, and supervision. Collaborates with Development team to create marketing materials. Advertises events to appropriate service providers and family contacts using email, printed materials, and social media. Collects and stores event data in HMIS. Family Resource Connection Oversees the donation, organization, inventory, and provision of clothing, hygiene, diapers, and food at the Family Closet and the Make a House a Home (MAHAH) closet. Collects closet data and analyzes information to identify gaps and trends in service. Coordinates monthly diaper orders with Distribution and Facilities Manager Collaborates with the Development Manager on volunteer needs, schedule, training, and supervision. Family Resource Navigation Supervises Bilingual Family Resource Navigators and manages the deployment of their services and service locations. Fields online and phone inquiries about Family Services; when appropriate, triages to Bilingual Family Resource Navigators. Provides direct client service Family Resource Navigation 10-50% of the time, depending on workload.
MANAGEMENT/SUPERVISION
Supervises/manages the staff of the program. Provides general management and support of personnel, including hiring, training, timecards, PTO, supervision, career growth, tough conversations, and corrective action plans if needed. Supports and provides guidance to staff on client care; this could include attending client appointments, participation in case conferencing meetings, etc. Creates and implements comprehensive onboarding processes for new hires. Manages the program budget, including expense reports, approval of expense requests, and processing of receipts, ensuring responsible allocation of resources and financial sustainability.
PROGRAM DEVELOPMENT
Develops and maintains relationships with community providers, landlords and affordable housing partners. Participates in the development and implementation of relevant department and agency projects. Creates and maintains all program documents, e.g., Policies and Procedures. Conducts ongoing needs-gap analysis to meet the needs of our clients and meet/exceed grant outcomes and expectations.
DATA AND REPORTING
Conducts ongoing data collection and data analysis to inform department decisions. Assists in the development of program's data tracking systems in HMIS. Trains staff on how to input service notes in HMIS, ensures data quality by pulling and reviewing regular service reports, collects aggregate program data and prepares weekly, monthly, quarterly, and annual program reports. Monitors services and programs to ensure target outcomes are achieved and aligned with funding requirements and goals. Understands grant reporting requirements, assists the Development Team in crafting grant applications, and provides grant reporting data and narratives as needed.
ORGANIZATION LEVEL DUTIES
Engages in weekly meetings with the Programs Director to share updates, current programmatic goal expectations and explore new ideas to improve the program and services. Communicates with external stakeholders—agency partners, volunteers, other program supporters—on behalf of Homeward Alliance. Communications include presentations, emails, phone calls, and attendance at community-level meetings. Produces or supports the production of reports (e.g., program evaluations, monthly data reports for Board of Directors) for internal and/or external dissemination. Adheres to company policies, procedures, and standards; acts with an appropriate sense of urgency and accountability, correctly handles confidential information; and maintains professional relations and boundaries with those contacted during work. Other duties as assigned.
SKILLS AND QUALIFICATIONS
Two-plus years in Social Work or related fields, as demonstrated through education or work experience. Demonstrated knowledge of community resources, social service agencies, landlords, and employees. Ability to manage direct reports, understanding the difference between the needs of staff versus clients. An attitude of "higher level thinking" that enables the program to serve more clients, with better services. An understanding of grants, reporting requirements, and data analysis. A high degree of accuracy, organization, thoroughness, and attention to detail required, to meet a demanding workload. Strong interpersonal skills, the ability to develop strong working relationships, and the ability to manage conflict. Ability to establish and develop effective, collaborative relationships with staff, board members, volunteers, community groups, employers, landlords, current and potential donors, corporate sponsors, agency partners, and other key stakeholders. Experience working with vulnerable populations. Passion for social impact and advocacy for marginalized populations; sensitivity to cultural and socioeconomic characteristics of the population served. Self-starter with the ability to work independently. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace; comfort with technology in general. Ability to communicate clearly and professionally in English and Spanish, both verbally and in writing, including listening, and mediation. Alignment with Homeward Alliance's values and commitment to practicing efforts which promote diversity, equity, and inclusivity, as well as Housing First and Harm Reduction philosophies, and Trauma-Informed Care. Must be able to pass a background check, legally work in the United States, and maintain confidentiality of protected personal and health information. Must be able to attend meetings and visit partners/clients virtually and/or in-person with own transportation or possess a driving record and valid driver's license (to access agency vehicles).
SCHEDULE, SALARY, AND BENEFITS
: A typical schedule is Monday-Friday, 8:00am-5:00pm This position is required to be in-person for a majority of the hours. Occasional evening and weekend hours to accommodate event support. Salary of $59,000 annually. For a list of benefits visit https://www.homewardalliance.org/hwa/careers/
Pay:
$59,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Vision insurance People with a criminal record are encouraged to apply
Experience:
social work or related: 2 years (Required) staff management: 1 year (Preferred)
