Associate Director for Visitor Experience

Associe Director for Visitor Experience Department of the Interior Nional Park Service Summary More than 20,000 employees work in a wide variety of disciplines and organizions, from parks to regions to nional programs, throughout the Nional Park Service. They are led by the NPS Director, who is supported by senior executives who manage nional programs, policy, and budget in the Washington, DC, headquarters, (WASO) and seven regional directors responsible for nional park management and program implemention. Learn more about this agency Summary More than 20,000 employees work in a wide variety of disciplines and organizions, from parks to regions to nional programs, throughout the Nional Park Service. They are led by the NPS Director, who is supported by senior executives who manage nional programs, policy, and budget in the Washington, DC, headquarters, (WASO) and seven regional directors responsible for nional park management and program implemention. Learn more about this agency Overview Help Accepting applicions Posted today

• Apply by 06/22/26 Due by 11:59 p.m. ET on June 22, 2026 Locion 1 vacancy in the following locion: Washington, DC No mching locions found. Work site options Telework eligible Yes—Situional telework may be approved the discretion of the supervisor. Remote job No Relocion expenses reimbursed Yes—You may qualify for reimbursement of relocion expenses in accordance with agency policy. Salary $186,207
• $228,000 per year Pay scale & grade ES 00 Promotion potential 00 Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel
• You may be expected to travel for this position.

Appointment type Permanent Occupions and job series 0340 Program Management Supervisory stus Yes Federal service type This job is in the Senior Executive Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk High Risk (HR) Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Suitability/Fitness Financial disclosure required Yes Some jobs require financial disclosure to identify conflicts of interests. Announcement number

WO-1614-SESO-26-12977258

Control number 871962800 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Senior executives Individuals looking for an executive-level job and who meet the five Executive Core Qualificions (ECQs). Videos Duties Help The Associe Director for Visitor Experience provides executive leadership, stregic direction, and policy oversight for Service-wide or experience programs th define how the public engages with, understands, and values the Nional Park System.

Responsibilities include:

Serves as the focal point within NPS for providing advice and guidance in reaching decisions on a range of management and policy issues reling to the programmic areas, which include the following activities: engagement programs designed to foster meaningful connections between people and nional parks; or experience operions th directly support public use, learning, and enjoyment of nional parks; nional interpretive and educional media development ensuring the design, production, and delivery of high-quality, accessible, and innovive interpretive media th support ors' understanding and learning outcomes. Evalues program performance against organizional objectives, endorsing key plans and changes in directives, and analyzing structural and resource needs to enhance operional effectiveness. Serves as a member of the NPS leadership team. Collabores with the Director and other leaders to set overall policy, establish priorities, define the stregic direction of the Service, and determine legislive goals and stregies a nional level. Requirements Help Conditions of employment U.S. Citizenship. Must be able to obtain/maintain a background/suitability investigion/determinion commensure with the risk and sensitivity level of the position (Tier 4, non-sensitive, high risk.) Newly appointed SES members must serve a 1-year probionary period. Public Financial Disclosure is required within 30 days of appointment (OGE-278.) This position may require pre

• and post-employment drug screening.

Selections are subject to Department approval. Initial appointments to the SES must undergo an ECQ based structured interview with Office of Personnel Management (OPM) for SES certificion. Males must meet Selective Service Registrion Act requirements. To verify registrion SSS.gov. Agencies must request OPM approval to appoint current or former (within 5 years) Executive Branch political appointees (political Schedule A, Schedule C, or Non-Career SES) to permanent competitive service, non-political excepted service, or career SES position. You must disclose political appointments held to the Human Resources Office. The incumbent may be required to wear the official uniform on an intermittent basis. Qualificions Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Candides will not be hired based on their race, sex, color, religion, or nional origin. To meet the minimum qualificions, you must submit a two-page resume (max) th shows you possess the Executive Core Qualificions (ECQs) and two Technical Qualificions (TQs). To be considered, only the first 2 pages of your resume reviewed to determine your eligibility/qualificions. Technical Qualificions (TQs) are designed to assess an applicant's experience relevant to the specific position requirements. Your resume should clearly demonstre your experience and accomplishments reled to the TQs below: Demonstred ability to manage a complex program which includes least 3 of these areas: or experience, ion da analytics, recreion and lands management, concessions management, interpretion and educion programs and media development, and promotion of engagement opportunities. Demonstred ability to manage personnel and budget-reled issues th affect a major organizion. Executive Core Qualificions (ECQs): Your two-page resume should also show th you possess the Executive Core Qualificions listed below. By stute, the Office of Personnel Management prescribes Executive Core Qualificions (ECQs) for the appointment of career SES members. The ECQs were designed to assess executive experience and not technical expertise. ECQ 1-Commitment to the Rule of Law and the Principles of the

American Founding:

Demonstred knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people. ECQ 2

• Driving Efficiency:

  Demonstred ability to stregically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades. ECQ 3

• Merit and Competence :

  Demonstred knowledge, ability, and technical competence to effectively and reliably produce work th is of exceptional quality. ECQ 4

• Leading People :

  Demonstred ability to lead and inspire a group toward meeting the organizion's vision, mission, and goals, and to drive a high-performance, high accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable. ECQ 5

•

Achieving Results :

Demonstred ability to achieve both individual and organizional results, and to align results to sted goals from superiors. Qualificions evalued based on how clearly and concisely you emphasize your level of responsibilities, the scope and complexity of your programs; services managed; program accomplishments; policy initiives undertaken; level of contacts; the sensitivity and criticality of the issues addressed; and the results of your actions taken. Typically experience will have been gained the GS-15 or equivalent in the prive sector or non-governmental organizions. Executive Core Qualificions Already SES Certified? If you are currently serving under a career Senior Executive Service appointment, are eligible for reinstement into the Senior Executive Service, or have completed a Senior Executive Service Candide Development Program (SES CDP) approved by OPM, please submit a two-page resume and personnel action showing you have held a career SES position. SES CDP gradues must submit a two-page resume and a copy of their CDP program certificion with their package. Educion This position does not have an educional qualificion requirement. Additional informion

• -Veteran's Preference and time in grade restrictions are not applicable to the SES. Competitive stus is not required.
• -Individuals selected for Senior Executive Service positions may be subject to reassignment across geographical, organizional, and functional lines.
• -The Department of the Interior structures its SES positions into cegories to determine the minimum pay for each position. This is a cegory 4 position, the pay range is $186,207
• 228,000.
• -Annual pay increases and recognition, if applicable, are based on performance in the SES.
• -This position may require wearing the official uniform on an intermittent basis to perform duties th involve representing the agency to the public, supporting field operions, or participing in activities where a uniformed presence is necessary.
• -A recruitment incentive may be authorized for a newly selected employee when appointed to a permanent, temporary, or term position. A Federal employee who is transferring to the Nional Park Service from another Federal agency and who does not meet the conditions under 5 CFR §575.102 is not eligible for a recruitment incentive.
• -A relocion incentive may be authorized for a Federal employee when the employee must move, as directed by the Nional Park Service (NPS), to a different locion least 50 miles away from the one where his/her position of record is currently loced, due to a need of the NPS.
• -If you are unable to apply online or need to fax a document th you do not have in electronic form, view the following link for informion regarding an Alterne Applicion.

Click the following link for more informion, https://help.usastaffing.gov/Apply/index.php?title=Alterne_Applicion_Informion . Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. You evalued on the quality and extent of your accomplishments and experience. ECQs and TQs must be demonstred within your two-page resume. Applicants who do not demonstre sufficient possession of the ECQs and TQs determined ineligible for further considerion. If you meet the basic qualificions and eligibility requirements, a panel of SES members will evalue your resume and determine the degree to which you possess each of the listed qualificions. The highest qualified applicants considered for one or more interviews. If the selectee does not have Qualificions Review Board (QRB) certificion by the Office of Personnel Management (OPM), he/she required to undergo an ECQ based structured interview with OPM for SES appointment approval. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help Please upload the following documents: Resume (not to exceed two pages). If more than 2 pages are submitted, only the first 2 pages reviewed to determine your eligibility/qualificions. We highly recommend th you DO NOT use the USAJOBS Resume Builder to cree your resume. If a current or former Federal employee, submit SF-50, Notificion of Personnel Action (or equivalent); please do not send an SF-50 for an award.

Strongly Recommended:

Performance Evaluion (not more than 2 years old) If you are already SES Certified but have NOT held a career SES position, please upload your

OPM QRB SES

certificion.

Note:

You may be asked to provide additional documention to support your eligibility and the informion provided in your resume. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help You must submit the documention specified in the Required Documents section. To receive considerion, the complete applicion package must be submitted by 11:59 PM (EST) on the closing de.

WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.

Select Apply. If you are not logged in, you prompted to log in or cree an account . Prompted to start the Applicion Process by selecting "Start Applicion." Click here for USAJobs Help with "How to cree an applicion . Add your two-page resume. Select the documents you want to be included in this applicion. Review the package to acknowledge th your documents were reviewed. After reading and certifying th the applicion is true and submitted in good faith, select "Continue to Agency Site." Follow onscreen prompts and instructions to complete your applicion. Add the supporting documents by indexing your documents with the dropdown. Upload any missing required documents or optional documents. Review and Submit Applicion. While logged in, you can check the stus of your applicion by selecting "+" next to the job title for this position. You can review or revise your applicion any point during the open period of the announcement. To upde an applicion, you should log into your USAJOBS account and select "+" next to the job title for this position. Select "Upde Applicion" for this job.

Note:

When you click Upde Applicion , you prompted to re-select your documents from USAJOBS. Documents submitted with the first applicion will no longer be associed with the applicant record. So, you must select all documents you want to use in the re-applicion. Agency contact informion Sharon Benitez Phone 771-215-6605 sharon_benitez@ios.doi.gov Address Senior Executive Service Office 1849 C Street N.W. Washington, DC 20240 US Next steps The Department of the Interior will conduct a qualificions evaluion of applicants who supply all of the required merial. Qualified applicants red and ranked by an executive-level ring panel. Highly qualified candides referred to the selecting official for further considerion and possible interview. You notified of the outcome after the completion of the selection process. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help Please upload the following documents: Resume (not to exceed two pages). If more than 2 pages are submitted, only the first 2 pages reviewed to determine your eligibility/qualificions. We highly recommend th you DO NOT use the USAJOBS Resume Builder to cree your resume. If a current or former Federal employee, submit SF-50, Notificion of Personnel Action (or equivalent); please do not send an SF-50 for an award.

Strongly Recommended:

Performance Evaluion (not more than 2 years old) If you are already SES Certified but have NOT held a career SES position, please upload your

OPM QRB SES

certificion.

Note:

You may be asked to provide additional documention to support your eligibility and the informion provided in your resume. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help You must submit the documention specified in the Required Documents section. To receive considerion, the complete applicion package must be submitted by 11:59 PM (EST) on the closing de.

WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.

Select Apply. If you are not logged in, you prompted to log in or cree an account . Prompted to start the Applicion Process by selecting "Start Applicion." Click here for USAJobs Help with "How to cree an applicion . Add your two-page resume. Select the documents you want to be included in this applicion. Review the package to acknowledge th your documents were reviewed. After reading and certifying th the applicion is true and submitted in good faith, select "Continue to Agency Site." Follow onscreen prompts and instructions to complete your applicion. Add the supporting documents by indexing your documents with the dropdown. Upload any missing required documents or optional documents. Review and Submit Applicion. While logged in, you can check the stus of your applicion by selecting "+" next to the job title for this position. You can review or revise your applicion any point during the open period of the announcement. To upde an applicion, you should log into your USAJOBS account and select "+" next to the job title for this position. Select "Upde Applicion" for this job.

Note:

When you click Upde Applicion , you prompted to re-select your documents from USAJOBS. Documents submitted with the first applicion will no longer be associed with the applicant record. So, you must select all documents you want to use in the re-applicion. Expand Hide how to apply Agency contact informion Sharon Benitez Phone 771-215-6605 sharon_benitez@ios.doi.gov Address Senior Executive Service Office 1849 C Street N.W. Washington, DC 20240 US Next steps The Department of the Interior will conduct a qualificions evaluion of applicants who supply all of the required merial. Qualified applicants red and ranked by an executive-level ring panel. Highly qualified candides referred to the selecting official for further considerion and possible interview. You notified of the outcome after the completion of the selection process. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Posted today

• Apply by 06/22/26 Due by 11:59 p.m. ET on June 22, 2026 Locion 1 vacancy in the following locion: Washington, DC No mching locions found. Work site options Telework eligible Yes—Situional telework may be approved the discretion of the supervisor. Remote job No Relocion expenses reimbursed Yes—You may qualify for reimbursement of relocion expenses in accordance with agency policy. Salary $186,207
• $228,000 per year Pay scale & grade ES 00 Promotion potential 00 Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel
• You may be expected to travel for this position.

Appointment type Permanent Occupions and job series Supervisory stus Yes Federal service type This job is in the Senior Executive Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required Yes Some jobs require to identify conflicts of interests. Announcement number

WO-1614-SESO-26-12977258

Control number 871962800