911 Director

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JOB TITLE

911 Director

DEPARTMENT

Public Safety Communications Center, Ware County

JOB SUMMARY

This position is responsible for planning, directing and supervising the overall operation of the 911-E emergency dispatch system for the county.

MAJOR DUTIES

Plans, directs and organizes the work of the 911-E emergency dispatch system, which serves county public safety agencies. Plans, organizes and supervises the maintenance and operation of the communication system. Coordinates public safety activities with those of telephone service providers, surrounding communities, and state agencies. Plans for the training of departmental personnel and the general public to enhance 911-E system operations. Responds to citizen complaints and inquiries. Speaks to school and civic groups on public safety issues. Prepares the departmental budget; monitors expenditures under the current budget. Develops and maintains standard operating procedures for the department; reviews daily activity reports. Maintains all equipment, including terminals, computers, recorders, and other communications system devices. Monitors the maintenance of communication records, including the filing of tapes for court procedures. Oversees the purchase of equipment and supplies. Prepares and files various reports on departmental activities. Attends training workshops, seminars and conventions as necessary. Performs other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

Knowledge of applicable federal, state and local laws and departmental policies and procedures. Knowledge of emergency telecommunication systems. Knowledge of the geography and road system of the county. Knowledge of the geography and public safety agencies of surrounding counties. Knowledge of the radio codes used in public safety work. Knowledge of management and supervisory techniques and procedures. Skill in supervising and training others. Skill in the operation of radio/communications equipment. Skill in written and oral communication. Skill in dealing with the public. Skill in maintaining records and preparing reports. Skill in making decisions accurately and rapidly. Skill in the operation of computers.

SUPERVISORY CONTROLS

The County Manager assigns work in terms of goals and objectives. The work is reviewed through conferences, reports and observation of departmental activities.

GUIDELINES

Guidelines include federal and state laws, county ordinances, the rules and regulations of state and federal crime information centers, FCC regulations, state agency guidelines, and departmental policies and procedures. These guidelines require judgment, selection and interpretation in application.

COMPLEXITY

This position consists of varied administrative tasks. The varied nature of the work contributes to its complexity.

SCOPE AND EFFECT

The purpose of this position is to plan and direct the operations of the communications center. Successful performance helps ensure the protection of community life and property and affects the public image of the county government.

PERSONAL CONTACTS

Contacts are typically with co-workers, representatives of other public safety agencies, representatives of service and support agencies, and the general public.

PURPOSE OF CONTACTS

Contacts are typically to exchange information, resolve problems, provide services, and motivate personnel.

PHYSICAL DEMANDS

The work is typically performed with the employee sitting at a desk with intermittent standing, walking, bending, crouching or stooping. The employee must occasionally lift light or heavy objects and operate equipment requiring a high degree of dexterity.

WORK ENVIRONMENT

The work is performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

This position has direct supervision over the Assistant Director.

MINIMUM QUALIFICATIONS

Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to occupational field. Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the division/ department in order to direct and coordinate work within the division/department, usually interpreted to require three to five years of related experience. Ability to meet current requirements set forth in the Georgia Mandate Law Enforcement Training Act/Peace Officer's Standards and Training Act. Possession of or ability to readily obtain a valid driver's license issued by the State of Georgia for the type of vehicle or equipment operated.