Job Description
Diversion Housing Specialist RDOOR Housing Corporation is a 501 c(3) with a mission of creating stable, vibrant and healthy communities by developing or acquiring affordable rental housing properties. It is our goal to use our resources and expertise to build or acquire and upgrade multifamily rental properties. This allows residents who lack the economic resources to access quality rental housing opportunities and have a clean, safe environment in which to live. To support this mission, RDOOR has strategically partnered with the City of Indianapolis, Coalition for Homelessness Intervention and Prevention (CHIP), and Indianapolis Continuum of Care (COC) to build a rehousing infrastructure to scale community-wide efforts to house people experiencing homelessness or at imminent risk of homelessness called HomeNow Indy. RDOOR serves as the centralized fiscal agent, housing acquisition, housing navigation and diversion entity of HomeNow Indy.
Position Summary:
The Diversion Housing Specialist position contributes to the goals of the HomeNow Indy initiative by providing housing search and placement support and light touch case management to clients enrolled in RDOOR diversion programming. Diversion staff utilize Housing Problem Solving to assist households at imminent risk of homelessness or experiencing literal homelessness to identify possible housing solutions that can be achieved with brief intervention. Diversion staff ensure that eligible clients seeking diversion services will be assisted in a client-centered atmosphere offering full service and resource linkage to meet identified needs. This position will work directly with RDOOR staff, partner agencies, fiscal staff, property provider partners and clients to maintain program compliance. This position will be supervised by the Director of Diversion and will receive direction for day-to-day duties from other team members. Essential Functions:
Work one-on-one with assigned clients to identify affordable, sustainable housing solutions within 45 days from time of referral. Complete thorough housing assessments with clients to identify housing needs. Utilize Padmission resources to enhance housing search options, and work with the Housing acquisition team to identify rental housing options for self-pay clients. Work alongside with clients to support Housing Stability Plan steps. Assessing and offering needed services to client clients seeking assistance. Process essential client housing paperwork including assessments, Rental Assistance Program contracts, and lease documentation. Maintain thorough understanding of Indianapolis Housing Agency Housing Choice Voucher and CoC housing program processes. Coordinate and process new unit move-ins and unit transfers for clients connected to Housing Choice Vouchers or other CoC program subsidies. Attend and participate in all mandatory meetings such as: All Staff, Diversion Team meetings, CES meetings, Case Conferencing, and Supervision Review Rent Reasonableness and utility allowance calculations for proposed housing units. Maintain accurate and timely data entry into various program systems such as Padmission and the Homelessness Management Information Systems (HMIS), including: CES documentation, housing services updates, and case notes. Review quality and completeness of program documents for program and grant compliance and resolve issues as needed. Respond to questions related to program policies and procedures. Update All Staff on systems, process, and information impacting relevant diversion grant funding including the Day 1 Families Fund and CICF Elevation grant funding Maintain consistent communication between RDOOR staff and external partners including program participants, shelter providers, CES lead, PBSO leadership, property provider partners and case managers. Participate in quality control and audit preparation activities. Positively represent the organization and mission in external meetings and public events and advocate for program participants in the community. Training/Education:
Bachelor's Degree preferred, High School or equivalent required, with a concentration in social work, public administration, project management, or case management. Preferred 1-3 years' relevant job experience in the field of program administration, social services, or project management. Knowledge/Skills/Abilities:
High ability to adapt and be flexible to workflows, systems, processes, as well as immediate and long-term project goals, is a must. Able to prioritize, organize tasks and time, and follow up. A thorough understanding of affordable housing resources and how to access those resources throughout the community Proactive in anticipating and alerting others to problems with projects or processes. High detail orientation and accuracy. Creative thinker with an adaptive personality, biased towards action and goal driven. Action driven and ability to take initiative on tasks. Demonstrate a customer service orientation. Perform responsibilities efficiently and timely. Able to read, interpret, and use forms and other visual instructions to perform required work. The ability to work collaboratively and contribute within a fast paced, high energy, solutions focused and goal-oriented team, including other organization and/or project personnel, service providers and industry professionals. Demonstrates effective verbal, written, and interpersonal skills, in person and over the phone. Can effectively communicate and build relationships with a variety of individuals with diverse backgrounds, education, demographic, and economic levels and roles. Demonstrates strong active listening skills. Can operate effectively, and show respect, in a diverse environment. Computer literacy is sufficient to operate accounting, spreadsheet, word processing applications, databases, virtual meeting applications, Outlook and project management applications. Crisis management skills preferred Valid driver's license and access to reliable transportation. Compensation:
RDOOR provides a comprehensive benefits package, which includes: 401 (k) with company match up to 5% of employee salary Healthcare insurance Dental and vision insurance benefits Life insurance and long-term disability benefits Generous paid leave allowances (PTO) Twelve paid holidays Professional development opportunities Pay range for the position is $55,000 - $60,000 based on salary history and candidate experience. This is a grant-funded position. The term will be extended contingent on RDOOR Housing Corporation receiving additional funding. Environment/Physical Demands The principal duties are performed both in a general office environment and in the field and community where program participants reside. The employee may have the opportunity to work remotely on occasion. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Employer RDOOR Housing Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Job Type:
Full-time Pay:
$55,000.00 - $60,000.00 per year Benefits:
401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Education:
High school or equivalent (Preferred) Experience:
Social Work / social services: 2 years (Required) Shift availability: Day Shift (Required) Work Location:
In person
