Health & Wellness Manager

Health & Wellness Manager Healthcare Management Advisors - 1.0 Pittsburgh, PA Job Details Part-time | Full-time $30 - $35 an hour 1 day ago Benefits Health insurance 401(k) matching Retirement plan Qualifications CPR Certification Customer service Bachelor of Science Bachelor's degree Organizational skills Full Job Description Health & Wellness Manager - Carlow University Our purpose is to support Carlow's mission by ensuring student wellness to support educational attainment and long-term success. Grounded in the understanding that health and education attainment are deeply interconnected, the Carlow Health and Wellness Clinic (HWC) proactively works with all students to identify the physical, social, emotional, and behavioral barriers that impede learning and swiftly delivers interventions to remove those barriers, creating the optimal conditions for academic engagement and achievement. HWC, following the SMART® Student Health and Wellness Model ( S

• chool Health M odel for A cademics, R eaching ALL, T
• ransforming Lives), is fully integrated within the university to provide comprehensive medical and behavioral health care on campus.

Our services include prevention and screenings, urgent care for minor illness and injuries, chronic disease management, vaccinations, routine physicals, and individual, family, and group behavioral health services, all aligned with university schedules to ensure real-time, equitable access for all students.

Executive Summary:

The Health & Wellness Manger (HWM) is a key leader within the HWC, responsible for overseeing daily operations and advancing a student-centered, whole-person wellness model that supports academic success and campus wellbeing. The role manages business and administrative functions, including workflow efficiency, utilization outcomes, stakeholder communication, policy compliance, and revenue performance. As the primary liaison between the clinic and university leadership, the HWM strengthens collaboration with students, faculty, staff, athletics departments, and campus partners to ensure accessible, high-quality health care. The HWM leads strategic communications, including health promotion initiatives, ensures exceptional service, patient satisfaction, and confidentiality, and drives continuous improvement through data and performance metrics. The ideal candidate is energetic, solutions-oriented, independent, self-driven, and skilled in leadership, communication, and project management, thriving in a collaborative university environment.

Benefits:

Part-Time, typically follows university's calendar up to 180 days; additional hours may be available

Salary Range:

TBD per hour, commensurate with experience PTO (to be taken during non-school days)

Qualifications/Requirements:

• BA/BS in public health, health education/promotion, exercise science, communications, or community health
• 3-5 years of experience in a health care environment
• CPR and First Aid certification preferred
• Smoking cessation facilitator preferred
• Intrinsic Coaching preferred
• CHES— Certified Health Education Specialist preferred
• Additional health and fitness certifications preferred

Essential Duties and Responsibilities:

The following list of duties is not intended to be restrictive nor all- inclusive. The fact that certain duties may not be listed does not limit the assignment of additional and/or other duties. Oversee the HWC clinical operations as well as the business side of the health care facilities including practice profitability, revenue goals, and CORE metrics.

• Provides daily oversight of non-clinical operations, including scheduling, daily huddles, facilities issues, and stakeholder communication.
• Maintains and delivers daily engagement, health metrics, and reports, as well as monthly and annual reports on clinic utilization, student outcomes, and billing, by utilizing eTHOS™, the SMART® electronic Knowledge Management System , and any other systems, as required, accurately and promptly.
• Manage workflow resolution and efficiency, incorporating troubleshooting and problem-solving.
• Understand and obtain a working knowledge of clinical standards, scope of services, confidentiality and privacy rules, university and department of public health requirements, and medical provider standards and goals (e.g., HIPAA policies).
• Maintain security, confidentiality, and data integrity at both the individual and aggregate levels.
• Function as the clinic's primary liaison with the university and as an integrated member of the university's leadership team, facilitating coordination with administrators, faculty, athletic department, and clinic staff to drive utilization that supports academic outcomes and overall campus wellbeing.
• Manage and coordinate campaigns, contests, promotional materials, signage, and events to build high levels of utilization.
• Manages communication to support successful health and academic outcomes, particularly in the areas of chronic disease management (e.g., asthma), medication compliance and adherence, and mental health issues.
• Oversees training of staff.
• Ensures excellent customer satisfaction including responding to any patient concerns/questions regarding safety, security, and confidentiality issues.
• Acts as the spokesperson for the clinic and hosts visitors at the clinic, including leadership for site visits.
• Attends clinical operations meetings, training, and other job-specific events, as requested and as needed.
• Oversees policy adherence and compliance.
• Monitors utilization revenue projections to ensure budget and goals are met.
• Maintains security, HIPAA-level confidentiality, and data integrity at both the individual and aggregate levels.
• Creates and conducts formal and informal stakeholder surveys and focus groups to improve the Model and clinical delivery, including scheduling, hours/days of operation, scope of services, etc.
• Attends meetings, trainings, and other job-specific events, as requested and as needed.

Professional Characteristics:

• Highly energetic, motivated, resourceful, and self-directed
• Outcomes-oriented
• Must have flexibility to manage multiple tasks simultaneously
• Strong ability to motivate others to initiate behavior change
• Ability to work with diverse groups and special populations
• Ability to work collaboratively in team environments
• Strong understanding of business fundamentals, sustainability, and productivity
• Ability to work a varied schedule with rotating hours, as well as travel locally
• Ability to work within a university and educational culture with students, faculty, staff, and parents
• Ability to function within an innovative team model with an integrated team approach
• Excellent verbal and written communication skills for interaction with participants, team members, and leadership
• Strong interpersonal and organizational skills
• Solid understanding of health/lifestyle management, disease risk reduction, health education, health promotion, and wellness
• Problem-solving mentality
• Rational/logical decision-making and critical thinking skills
• Excellent leadership and team building skills
• Project management skills
• Strong customer service outlook and focus

Confidentiality:

Carlow University will execute a Business Associates Agreement (BAA) and a separate Non-Disclosure Agreement (NDA) that shall cover all Patient Health Information (PHI), HIPAA, and FERPA.

Pay:

$30.00 - $35.00 per hour

Benefits:

401(k) matching Health insurance Retirement plan

Work Location:

In person