Bilingual Public Benefits Specialist

CAREER OPPORTUNITY OFFERING

Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $18.65 - $20.50 per hour, based on experience •This position is located On-Site at Tower - Reading Hospital in West Reading, PA •Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or location Financial Assistance program. Assists with application processes to facilitate accurate and appropriate submissions. Follows-up on submitted applications to insure timely billing or adjustment processing.

Essential Job Functions :

Reviewing all referred uninsured/under-insured patients for program eligibility opportunities, initializing and coordinating the application process to facilitate accurate and appropriate submissions Effectively communicating with the patient to obtain documents that must accompany the application Following submitted applications to determination point, updating applicable insurance information and ensuring timely billing or adjustment posting Documenting all relevant actions and communication steps in assigned patient accounting systems Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors Developing and maintaining proactive working relationship with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates. Other job duties as assigned.

Employment Qualifications:

Minimum years and type of experience: 1-2 years of experience in healthcare industry, interacting with patients regarding hospital financial issues. Bilingual speaking proficiency in Spanish/English Other knowledge, skills, and abilities preferred: Understanding of Revenue Cycle including admission, billing, payments and denials. Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification. Knowledge of Health Insurance requirements. Knowledge of medical terminology or CPT or procedure codes. Patient Access experience with managed care/insurance and Call Center experience highly preferred. Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Minimum Education :

High School Diploma or GED. Combination of post-secondary education and experience will be considered in lieu of degree.

Certifications:

CRCR Required within 9 months of hire (Company Paid)

Pay:

$18.65 - $20.50 per hour

Benefits:

401(k) AD&D insurance Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance

Education:

High school or equivalent (Required)

Experience:

interacting with patients regarding hospital financial issue: 1 year (Required) Knowledge of Health Insurance requirements: 1 year (Required)

Call Center:

1 year (Preferred)

Language:

Bilingual speaking proficiency in Spanish/English (Required)

Work Location:

In person