Member Services Manager

Member Services Manager Memphis, TN Job Details Full-time 1 day ago Qualifications Client onboarding Management Customer retention Sales Product positioning Mid-level 3 years Community outreach Supervising experience Bachelor's degree Overseeing compliance functions Task prioritization Customer acquisition Overseeing training Customer complaint resolution Full Job Description This position is responsible for:

Job Summary:

Consistent with The Salvation Army mission and core values, and in cooperation with colleagues; under the direction of the Program Director, the Member Services Manager will implement and coordinate operational, programmatic and staff training strategies to grow membership acquisition, retention, sales and management (including revenue generating programs); and deliver excellent customer service. The Member Services Manager will ensure that the mission of The Salvation Army is a top priority in all areas and activities, and that the program and service operations are in compliance with established departmental policies and procedures. Duties will also include working closely with the Program Director in developing programs for the

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based upon ongoing needs, assessment, and business plan, as well as managing Kroc Specialists, and Kroc Associates.

Essential Functions:

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description. Work with marketing and outreach departments to highlight and position Kroc programs in the Memphis market and optimize sales. Oversee coordination of member tours and member onboarding. Develop, implement and oversee the activities of membership programming with emphasis on member experience, member retention and revenue generation through specialized activities. Oversee the resolution of all member concerns/complaints in a timely manner.

Physical Requirements:

Work requires the ability to lift and carry and / or push/pull moderately heavy (25- 50 lbs.) materials, supplies, and equipment. Moderate mobility; duties are usually performed by combinations of sitting, standing, and walking on a frequent change basis. Ability to plan, organize, and prioritize work to accomplish work in compliance with quality standards and deadlines.

Working Conditions:

Work is performed in an environment where there may be little physical discomforts associated with changes in temperature, physical effort associated with cleaning and demonstrating fitness equipment as well as discomforts associated with noise, dust, dirt, and the like.

Education and Experience:

Four Year Degree in related field and three years of experience supervising member services/customer programs, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications:

Blood Born Pathogen Safe From Harm Equal Opportunity Employer:

Veterans| Disabled