Policy and Program Development Manager

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title:

 Policy and Program Development Manager 

Job Title:

 Manager V 

Agency:

 Health & Human Services Comm 

Department:

 BCP - Program Admin 

Posting Number:

 16717 

Closing Date:

 05/26/2026 

Posting Audience:

 Internal and External 

Occupational Category:

 Community and Social Services 

Salary Range:

 $6,377.50 - $7,083.33 

Pay Frequency:

MonthlySalary Group:

 

TEXAS-B-26

 

Shift:

 Day 

Additional Shift:

 Days (First) 

Telework:

 Eligible for Telework 

Travel:

 Up to 40% 

Regular/Temporary:

 Regular 

Full Time/Part Time:

 Full time 

FLSA Exempt/Non-Exempt:

 Exempt 

Facility Location:

Job Location City:

 AUSTIN 

Job Location Address:

 701 W 51ST ST 

Other Locations:

MOS Codes:

0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15

Brief Job Description:

Under the direction of the Children's Autism and Blindness Services Director, the Policy and Program Development Manager leads and manages the development of BCVDDP policies and program staff. The Program and Policy Development Manager oversees projects related to policy and rule development, quality assurance measures, programmatic training, and statewide initiatives. The Policy and Program Development Manager supervises the policy and program development team. The Policy and Program Development Manager works under minimal supervision, with considerable latitude for the use of initiative and independent judgment and decision making. This position provides senior-level programmatic support. Performs related work as directed.

Essential Job Functions:

Quality Services:

Oversees and develops program rules, policy and quality assurance measures to ensure provision of quality services to children and families. This includes the implementation of legislative determined changes and evaluation of the impact of proposed federal and state laws on program objectives. Provides technical expertise and guidance regarding questions related to the service provision. (25%)

Continuous Improvement:

Develops, coordinates, and participates in staff development training activities and evaluates the training results as it relates to program goals. Oversees and evaluates quality assurance activities for the program to ensure program goals are met. Develops strategic plans (long- and short-term) for continuous improvement of the program. Identifies opportunities for continuous program improvement and makes recommendations to the director to improve operations. (25%)

Maintenance of Program:

Oversees and develops statewide initiatives to improve program services including the development of statewide deafblind initiatives and direct skills training statewide. Manages on-the-job training to ensure all new Blind Children's Program staff have adequate knowledge of program services and visual impairment to assume their roles and responsibilities. (20%)

HR:

Manages and oversees hiring and placement of the policy and program development team member. Regularly assesses program needs to ensure adequate staffing levels by collaborating with program leadership. (20%)

Stakeholder Relations:

Supports the program outreach and public information plan that enhances the operation of the across the state. Maintains and builds relationships with key stakeholders to include the Texas Workforce Commission, Texas Education Agency, Texas School for the Blind and Visually Impaired, consumer advocacy groups and others. (10%) Knowledge, Skills and Abilities (KSAs): Knowledge of principles of health and human services policy and planning. Knowledge of the principles of leadership and interaction with various leadership styles. Knowledge in project management leadership. Knowledge of local, state, and federal laws related to health and human services, rehabilitation and special education. Skill in problem solving and conflict resolution. Skill in managing multiple and competing priorities. Skill in leadership, communication and public speaking. Skill in developing, writing and editing program policy and procedures. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; and in operating computers and applicable computer software. Skill in the use of computer software-Microsoft Outlook, Word, Excel, and Power Point and electronic case documentation system. Ability to manage business function, division, or department activities; to establish goals and objectives; to devise solutions to administrative problems; to develop and evaluate administrative policies and procedures; to prepare reports; to communicate effectively; and to plan, assign, and supervise the work of others. Ability to understand and effectively interpret agency and program rules, policies, and procedures. Ability to communicate effectively orally and in writing.

Registrations, Licensure Requirements or Certifications:

NA

Initial Screening Criteria:

Initial Criteria Bachelor's Degree from an accredited college or university 2 years or more experience as a supervisor or a team lead 2 years or more experience developing policy and procedures 2 years or more experience managing projects Preferred Criteria Master's Degree from an accredited college or university Experience analyzing and evaluating program outcomes Experience cultivating collaborative community partnerships Experience providing services to children with disabilities Additional Information Applications must be complete and grammar will also be assessed. Interviewee selection is based on the applicant demonstrating a clear match to all minimum criteria and preference is given to those applicants matching the majority of preferred criteria. Applicants must complete an assessment upon submission of their application. Interview selection will be based upon a combination of clear match to criteria and assessment responses. Individuals selected for an interview may be required to travel to the location of in-person interview at their own expense.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.