DSHS ESA Public Benefits Specialist 4

DSHS ESA

Public Benefits Specialist 4 The Department of Social and Health Services (DSHS), Economic Services Administration (ESA), Community Services Division (CSD) is looking to add a PBS4 to the Statewide Customer Service Contact Center Headquarters' Training Team. This opportunity is a hybrid work opportunity with required state-wide travel. In this role, you'll coach and provide timely assistance on issues related to financial eligibility for newly hired staff. You will play a crucial role in delivering focused on the job coaching to ensure staff are well-equipped with the necessary skills and knowledge to be successful in their job. You are expected to possess a high level of proficiency in all public benefit programs and will be responsible to audit, coach and guide Public Benefit Specialists. Some of what you'll do: Act as a job coach for new and experienced staff Assess and review work of Public Benefits Specialist staff, including analyzing case actions for accuracy, and determining any unit or office trends Maintain and review procedures for efficient workflow Establish reports and recommendations to supervisor on staff progress and any additional staff training needed Perform complex duties in relation to financial eligibility and rule interpretation Assign work to Public Benefits Specialists within the Contact Center Be a liaison between staff, supervisors, and management and communicate any concerns with management Support a culture of respect at all times when interacting with customers, staff, community partners or other stakeholders Develop, improve and implement on the job coaching material What we're looking for: Subject matter expert in determining eligibility for Customer Service Division (CSD) public benefit programs Ability to assist others in interpretation and analysis of data, make independent decisions, and assist in the supervision and on the job training of staff Ability to have effective feedback sessions with Supervisor and with staff Proficiency in computer programs in use by the Community Service Division Experience interviewing individuals regarding sensitive personal and financial matters Ability to communicate effectively in person and in writing with management, peers, staff, customers, and the public Willingness to actively participate in career development for all staff Outstanding organizational, leadership, and interpersonal skills Ability to inspire, support, motivate, and lead others to achieve successful results Who should apply? A Bachelor's degree or higher and twelve months of experience as a Public Benefits Specialist 3. Or A Bachelor's degree or higher and Twelve months of experience as a Public Benefits Specialist 2 determining eligibility for long-term care services.

Equivalent education/experience:

Experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information, will substitute year for year, for education and experience; And Satisfactory completion of the agency's Public Benefits Specialist Training Program. Out-of-state experience conducting financial eligibility determination for public assistance including financial, medical, and food benefit programs will be considered experience. Questions? Email peter.bonato@dshs.wa.gov or call the main Talent Acquisition line at 360-725-5810 and reference 03299. The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.