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Customer Service / Purchasing Assistant
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Pope Packaging
Vacaville, CA (In Person)
$47,840 Salary, Full-Time
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Job Description
Customer Service / Purchasing Assistant Pope Packaging - 1.0 Vacaville, CA Job Details Part-time | Full-time $22 - $24 an hour 2 days ago Benefits Dental insurance 401(k) Qualifications Spanish Supplier management English Administrative experience Purchasing Full Job Description Customer Service / Purchasing Assistant We are seeking a dependable and organized Customer Service / Purchasing Assistant to support daily office operations, provide excellent customer service, assist with order processing, support the Purchasing department, and help maintain accurate documentation across departments. This role helps ensure efficient communication, accurate order handling, and timely updates on customer and supplier activity. Customer Service
- Answer phone calls and respond to emails professionally
- Assist customers with questions, orders, and basic issue resolution
- Provide order status updates and resolve routine customer concerns
- Route inquiries to the appropriate department when needed Order Processing
- Enter customer orders accurately into the system
- Review orders for completeness, pricing, and accuracy
- Coordinate with internal teams to ensure timely fulfillment
- Track orders and follow up on delays or issues
- Maintain accurate order records and documentation Purchasing Support
- Assist the Purchasing department with administrative and order tracking tasks
- Enter purchase orders (PO's) accurately into the ERP system
- Update ETD (Estimated Time of Departure) and ETA (Estimated Time of Arrival) information on all open orders
- Coordinate with suppliers and internal teams regarding order updates and delivery schedules
- Maintain accurate purchasing records and documentation Office & Operations Support
- Prepare basic reports, correspondence, and spreadsheets
- Update customer, order, purchasing, and related information in internal systems
- Provide administrative support to internal departments as needed Qualifications & Skills
- Strong communication and customer service skills
- High attention to detail and accuracy
- Organized, reliable, and able to multitask
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Bilingual in English and Spanish preferred
- Experience with order processing, ERP systems, and purchasing support is a plus Preferred Experience 1-2 years of office, customer service, order processing, or purchasing support experience preferred.