Security Scheduler & Dispatch Coordinator

Job Title:

Security Guard Scheduler & Dispatcher Department:

Operations Employment Type:

Full-Time 1st shift & 2nd shift Position Summary The Security Guard Scheduler & Dispatcher is responsible for coordinating and maintaining security officer schedules, dispatching personnel to client sites, responding to staffing needs, and ensuring adequate coverage for all assigned locations. This role serves as a central communication point between security officers, supervisors, clients, and management to ensure efficient operations and exceptional customer service. Key Responsibilities Scheduling & Staffing Create, maintain, and update employee schedules to ensure all client posts are adequately staffed. Fill open shifts through call-outs, overtime assignments, and on-call personnel. Monitor attendance, time-off requests, and employee availability. Coordinate schedule changes and communicate updates to security personnel. Ensure compliance with labor laws, company policies, and contractual staffing requirements. Dispatch Operations Dispatch security officers to client locations as needed. Respond promptly to emergencies, incidents, and staffing shortages. Track officer locations and shift assignments. Maintain communication with field personnel via phone, radio, email, and scheduling software. Document dispatch activities, incidents, and operational updates. Administrative Duties Maintain accurate scheduling records and employee contact information. Prepare staffing and scheduling reports for management. Verify timesheets and assist with payroll-related scheduling matters. Monitor daily operational logs and shift coverage reports. Assist with onboarding new security personnel into scheduling systems. Customer & Employee Support Serve as the primary point of contact for officers regarding schedules and assignments. Communicate professionally with clients regarding staffing needs and service requests. Address scheduling conflicts and employee concerns in a timely manner. Support supervisors and management with operational coordination. Qualifications High school diploma or GED required; associate degree preferred. Previous experience in scheduling, dispatching, security operations, or workforce coordination preferred. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Proficiency with scheduling software, Microsoft Office Suite, and email systems. Ability to work in a fast-paced environment and handle emergencies calmly. Knowledge of security industry operations is a plus. Required Skills Time management and prioritization Problem-solving and decision-making Attention to detail Customer service orientation Conflict resolution Ability to work under pressure Strong computer and data-entry skills Working Conditions Office-based environment with frequent phone and computer usage. May require evenings, weekends, holidays, and on-call availability. Ability to respond quickly to staffing emergencies and operational issues. Performance Expectations Maintain 100% post coverage whenever possible. Respond promptly to staffing shortages and emergencies. Ensure accurate and timely schedule updates. Maintain professional communication with clients and employees. Support company goals for operational efficiency and customer satisfaction.

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Scheduler & Dispatch:

3 years (Required)

Work Location:

In person