Sr Creative Operations Manager

Process refinement and workflow design Partner with the Director, Creative Operations to reengineer and optimize end-to-end creative and production processes (intake, briefing, prioritization, production, channel planning and execution processes, milestone mapping and calendarization, and more across marketing and key cross functional partners). Continuously refine cross functional workflows to reduce friction, clarify roles and responsibilities (RACI), and improve speed and quality of delivery. Identify process bottlenecks and gaps; propose solutions that balance operational rigor with creative flexibility. Act as operational hub between Creative, Brand, Merchandising, Campaign/Concept, Ecommerce, Channel Marketing and Strategy and other partners to ensure cohesive planning, timelines and deliverables. Facilitate cross functional workshops with clear agendas, documentation and follow through action items. Build and maintain strong relationships with business partners, keeping focus on priorities and tradeoffs as the needs evolve. Model a culture of collaboration, transparency, accountability, and continuous improvement within the creative operations function. Tools, systems and reporting Serve as the day-to-day administrator and subject matter expert for Workfront including configuration, governance, training and best practices. Create reporting and analysis on resource usage, workflow throughput, SLAs, and project health; provide insights and recommendations and identify emerging needs. Create and maintain standardized dashboards and reports for leadership and key stakeholders, ensuring data is accurate, timely, and actionable. Partner with MarTech to support Creative operational work management including proofing, DAM and related platforms. Utilize Ai tools for continuous optimization, operational improvement and best practices. Change management and enablement  Partner with others to lead change management efforts for new or updated processes, workflows and tools, including stakeholder impact assessments, communications, training plans and feedback loops. Design and deliver training sessions, office hours, and "playbook" materials to drive adoption, consistency and confidence in new ways of working. Collect qualitative and quantitative feedback from teams to measure the effectiveness of changes and to inform continuous improvement. Own the creation, organization and maintenance of process documentation, SOPs, templates, playbooks and guidelines for creative and editorial operations. Ensure all documentation is easy to locate, current, with clear version control while serving as the formal record for how work gets done. Partner with cross functional leaders to document handoffs, SLAs and expectations between teams, keeping artifacts aligned as business evolves. Contribute to post campaign/postmortem reviews to capture learnings and update processes and documentation accordingly. Bachelor's degree in marketing, business, communications or a related field; equivalent practical experience considered. 8+ years of experience in project management, creative operations, marketing operations, or PMO roles. Experience in retail, ecommerce or consumer brands within a merchant driven organization is strongly preferred. Experience managing creative processes with internal teams and external partners or agencies, including intake, briefing, production, and delivery. Demonstrated strength in process design and continuous improvement, with the ability to reengineer ways of working and introduce best practices and benchmarks. Strong proficiency with work management and collaboration tools (Workfront preferred, Figma, DAM experience); comfortable serving as a system "power user" and trainer. Excellent critical thinking and problem-solving skills; able to navigate ambiguity and translate broad business goals into clear, actionable work for creative and production teams. Proven ability to build strong relationships and influence cross functional partners, maintaining focus on business priorities while advocating for sustainable workflows. Exceptional written, verbal and visual communication skills with an emphasis on clear documentation, concise storytelling with data, and effective facilitation. High attention to detail, strong organizational skills, and the ability to manage multiple projects and stakeholders in a fast-paced environment. Comfortable with change and a track record of leading teams through new processes, tools and structures, including training and enablement. Please note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered. Ability to sit and work at a computer keyboard for extended periods of time Ability to stoop, kneel, bend at the waist, and reach daily