Radiology Scheduler / Patient Access Representative

Radiology Scheduler / Patient Access Representative Enterprise Solutions Inc - 5.0 Oakland, CA Job Details Full-time | Contract $25 - $26 an hour 1 day ago Qualifications Insurance prior authorization Electronic health records (EHR) management Medical scheduling Medical administrative support Medical records Patient interaction Clerical experience Medical terminology DEXA scan Client interaction via phone calls Full Job Description #MY1

Job Title:

Medical Imaging Scheduler Job Location:

Oakland, CA 94609

Job Duration:

3+ months (High Possibility of Extension)

Pay Range:

25.00 to $26.00/hour on W2.

Shift:

Day 5x8-Hour (08:00 AM - 05:00 PM)

Job Description:

Requirements:

HS Diploma or equivalent education/experience 6+ months experience in a radiology or medical imaging department 1+ years experience in medical scheduling, patient access, or call center environment Experience with high-volume inbound/outbound calls and scheduling workflows Experience with insurance verification, authorization, and patient registration Proficiency in medical terminology and imaging procedures (X-ray, ultrasound, mammography, DEXA) Ability to manage work queues, orders, and electronic health record systems Strong customer service, communication, and problem-resolution skills

Preferred Requirements:

2+ years experience in radiology scheduling or medical receptionist role Experience with Genesys Cloud or similar call management systems Experience with Epic, Workday, or similar healthcare systems Ability to handle patient financial discussions including estimates and cost share Experience requesting prior imaging and managing records/CD distribution Experience supporting process improvement or high-volume access operations Summary /

Duties:

Supports a high-volume medical imaging department by managing inbound calls, scheduling patients, and coordinating imaging services across modalities including X-ray, ultrasound, mammography, and bone densitometry. Responsible for work queue and incoming order management, patient registration, insurance verification, and authorization processing. Conducts outbound calls to reduce scheduling backlog and improve patient access. Provides instructions to patients, gathers required documentation, and coordinates prior imaging retrieval. Handles patient inquiries, resolves issues, and escalates as needed. Maintains accurate records and supports clerical operations while collaborating with technologists, physicians, and leadership to improve workflow efficiency and reduce call abandonment rates.

Pay:

$25.00 - $26.00 per hour Application Question(s): How many years of experience do you have working in radiology scheduling? Which imaging modalities have you scheduled for (X-ray, ultrasound, mammography, DEXA, CT, MRI, etc.)? What healthcare systems or software have you used for scheduling and patient management (Epic, Workday, Genesys Cloud, EHR/EMR systems, etc.)? Please describe your experience with insurance verification, prior authorizations, patient registration, and handling high-volume inbound/outbound calls. Are you comfortable managing scheduling work queues, coordinating prior imaging requests, and communicating with patients regarding preparation instructions and financial responsibility?

Work Location:

In person