Scheduler/ Medical Assistant

Scheduler/ Medical Assistant TechOneIT Oakland, CA Job Details Contract $20•$24 an hour 21 hours ago Qualifications Availity Record keeping Insurance prior authorization Electronic health records (EHR) management Medical scheduling Medical administrative support Medical records Patient interaction Clerical experience Managing patient records Medical terminology DEXA scan Client interaction via phone calls

Full Job Description Job Title:

Medical Imaging Scheduler Location:

Berkeley, CA•Alta Bates Summit Medical Center (ABMC 250;

ABMC 250-2

; SMT 250)

Schedule:

Onsite | Day shift | 13 weeks

Shift:

Day 5x8-Hour (08:00•17:00)

Requirements:

HS Diploma or equivalent education/experience 6+ months experience in a radiology or medical imaging department 1+ years experience in medical scheduling, patient access, or call center environment Experience with high-volume inbound/outbound calls and scheduling workflows Experience with insurance verification, authorization, and patient registration Proficiency in medical terminology and imaging procedures (X-ray, ultrasound, mammography, DEXA) Ability to manage work queues, orders, and electronic health record systems Strong customer service, communication, and problem-resolution skills

Preferred Requirements:

2+ years experience in radiology scheduling or medical receptionist role Experience with Genesys Cloud or similar call management systems Experience with Epic, Workday, or similar healthcare systems Ability to handle patient financial discussions including estimates and cost share Experience requesting prior imaging and managing records/CD distribution Experience supporting process improvement or high-volume access operations Summary /

Duties:

Supports a high-volume medical imaging department by managing inbound calls, scheduling patients, and coordinating imaging services across modalities including X-ray, ultrasound, mammography, and bone densitometry. Responsible for work queue and incoming order management, patient registration, insurance verification, and authorization processing. Conducts outbound calls to reduce scheduling backlog and improve patient access. Provides instructions to patients, gathers required documentation, and coordinates prior imaging retrieval. Handles patient inquiries, resolves issues, and escalates as needed. Maintains accurate records and supports clerical operations while collaborating with technologists, physicians, and leadership to improve workflow efficiency and reduce call abandonment rates.

Pay:

$20.00•$24.00 per hour

Work Location:

In person