Medical Scheduler

Description We are looking for a Patient Admin Specialist (PAS)/Medical Scheduler to support front-office operations for an outpatient clinic in Palo Alto, California. This short-term Contract position focuses on delivering a welcoming patient experience while coordinating registration, scheduling, and essential administrative support. The ideal candidate is organized, responsive, and comfortable managing a high-volume environment with professionalism and accuracy. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, high-volume healthcare environment while providing excellent patient service. Key Responsibilities + Review Epic scheduling reports and work queues to identify patients requiring pre-anesthesia appointments + Contact patients via phone to schedule appointments in a timely, professional manner + Determine appropriate appointment types (in-person vs. virtual) based on established guidelines + Accurately document all scheduling activities within Epic + Request and track medical records, ensuring proper documentation in the system + Collaborate with schedulers, patient care coordinators, and clinical teams to optimize workflows + Maintain high standards of customer service and patient communication + Follow clinic workflows, standard operating procedures, and escalation protocols Requirements Required Qualifications + High school diploma or equivalent + Previous experience in healthcare scheduling + Experience working in a patient-facing or customer service role + Ability to thrive in a fast-paced, high-volume environment Required Skills & Competencies + Strong verbal communication and professional phone etiquette + High attention to detail and organizational skills + Ability to follow detailed workflows and scheduling criteria + Effective time management and ability to meet productivity goals + Customer-focused mindset with a patient-centered approach + Reliability, professionalism, and ability to work collaboratively onsite Technical Skills + Experience with Electronic Health Records (EHR); Epic preferred + Proficiency with Microsoft Office (Outlook, Word, Teams) + Ability to navigate scheduling systems, reports, and documentation tools + Comfortable learning new systems and workflows quickly Preferred Qualifications + Prior experience with Epic or similar EHR systems + Healthcare scheduling or clinic experience + Familiarity with pre-anesthesia or surgical workflows + Experience working with scheduling reports or work queues + Bilingual (e.g., Spanish) TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .