Surgery Scheduler
- Salinas Valley Plastics & PrimeCare Salinas, CA Job Details Full-time $24
- $27 an hour 2 days ago Qualifications Collaborate with healthcare professionals Spanish Microsoft Excel Microsoft Outlook Insurance prior authorization Medicare Electronic health records (EHR) management Phone communication Writing skills English Medical scheduling High school diploma or GED Decision making Patient interaction Patient charting Managing patient records Medical terminology Negotiation Entry level Client interaction via phone calls Full Job Description SVHC•Salinas Valley Plastics & PrimeCare SUMMARY The Surgery Scheduler duties include scheduling office based and/or hospital procedures consistent with the patients diagnosis and procedure request.
The Surgery Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/ cancellations in a timely, accurate manner. Individual must be organized, and be able to manage a demanding workload with accuracy.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Schedules office and hospital based medical procedures for patients with appropriate Provider and time/location slot, utilizing appropriate scheduling. Responsible for obtaining insurance authorization for surgical procedures and communicating authorization status with patient and the hospital. Notifies insurances of any rescheduled surgery dates. Checks all surgery/procedure paperwork for accurate surgery dates and enters notes/special instructions needed for scheduling in the electronic medical record. Scans documentation into patients' electronic medical records. Completes pre-procedure phone calls and confirms appointment times with patient. Takes appropriate action in responding to questions from patients. Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed. Documents any and all conversations with patients, insurance companies, and physicians in EMR Other duties may be assigned. EDUCATION and/or
EXPERIENCE
The employee performing this position is expected to hold a High school diploma or general education degree ("GED"); and at least three months (preferably six months) related experience (e.g., health care setting, customer service, etc.) and/or training; or equivalent combination of education and experience. The employee performing this position is expected to have some experience with medical terminology and understanding of medical insurance process. S/he must be able to understand or quickly learn about the differences between and among patients with private insurance, Medicare, Workers' Compensation and self-paying patients, etc. Bilingual in Spanish.
KNOWLEDGE
The jobholder must demonstrate current competencies applicable to the job position. Excellent customer service Problem resolution skills Critical thinking skills and ability to analyze datasets Effective verbal and writing skills Microsoft Office knowledge (Word, Excel, and Outlook) Demonstrates customer-focused interpersonal skills and interacts effectively with practitioners, the interdisciplinary healthcare team, community agencies, patients, and families who may have diverse opinions, values, and religious and cultural ideals. Demonstrates ability to work autonomously and be directly accountable for results Demonstrates flexibility Exhibits capability to influence and negotiate individual and group decision making Possesses skills to function effectively in a fluid, dynamic, and rapidly changing environment Displays proven ability to positively influence behavior and outcomes
ABILITIES
: Ability to work effectively as a team member with physicians and other staff. Ability to react calmly and effectively in emergency situations. Ability to appropriately interact with patients, families, staff and others. Ability to flexibly respond to changing demands. Ability to plan, organize, prioritize and direct the work of others. Ability to communicate clearly and effectively in English, both verbally and in writing.
CONDITION OF EMPLOYMENT
Salinas Valley Health Clinics requires you to prove that you have received the
COVID-19
vaccine or have a valid religious or medical reason not to be vaccinated. In addition, new hires must prove that they have received a booster dose of the
COVID-19
vaccination if eligible or must receive a booster dose of the
COVID-19
vaccination within 15 days after becoming eligible. The range displayed on this job posting reflects the target for new hire salaries for this position.
