Surgery Scheduler

The Surgery Scheduler is responsible for the surgery coordination and education of services for our patients. Responsibilities include, but are not limited to premium services conversion, surgery scheduling, paperwork, and patient coordination of all procedures provided by our doctors. Must be extremely organized, detailed, and an effective communicator. Duties Provides patients with pre-op and postoperative appointment details. Schedule appointment dates/times for patients and physicians using a computerized scheduling system with the ability to assist patients in compliance with pre-op and post-op regiments. Interact with patients, physicians, and other staff, both within the clinic/ASC and at outside facilities, providing accurate, timely and responsive information. Coordinate processes and route all paperwork as required to meet physician and facility requirements. Provides accurate, thorough, and complete documentation of all information pertinent to patient treatment. Returns and responds to all calls relating to scheduling. Ensures that any necessary medical clearances are obtained by the patient prior to surgery. Communicates with assigned physician and surgery center staff and surgical reps to ensure all special supplies are received prior to the surgical date and informs ASC/ hospitals of any add-on patients. Reschedules appointments as needed. Helps with other ancillary tasks including but not limited to following up with patients that no-show or cancel surgical appointments, sending orders and consents to outside hospitals, etc.

Qualifications:

Minimum one year of experience as a Surgery Scheduler with strong organizational and interpersonal skills. Experience with EMR software (preferred). Experience with patient customer service. Familiar with obtaining authorizations and referrals. Knowledge of contracted insurance plans and procedures (preferred). Ability to work with Excel, Word, Adobe and medical software. Excellent oral/written communication and analytical skills. Ability to multi-task efficiently and effectively. Must be able to act calmly and effectively in a busy or stressful situation. Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality, and personal appearance. Must be able to establish and maintain effective working relationships with managers and peers. Must be highly flexible; able to accommodate the changing needs of the office. Knowledge and adherence to HIPAA, COMPLIANCE, and OSHA. Ability to work well under pressure with minimal supervision. Skill in exercising initiative, judgment, discretion and decision-making to achieve practice objectives. What We Offer $16-$18 per hour Health, dental, and vision insurance. Paid time off A supportive, collaborative team environment. A culture that values initiative, ownership, and innovation