CPC Home - Operations Coordinator

CPC Home - Operations Coordinator Community Hospice and Palliative Care - 3.8 Jacksonville, FL Job Details Full-time 9 hours ago Qualifications Medical insurance coverage verification High school diploma or GED Full Job Description Awarded Best Quality of Care — Once Again! Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most. At Community Hospice & Palliative Care, we're honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers. We're here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay. Position Summary The ASC Operations Coordinator provides comprehensive administrative support to the Alivia Supportive Care team and its patients. This role ensures the efficient processing of referrals, facilitates communication between patients and care teams, supports scheduling, and maintains program materials. Operating within a collaborative, multidisciplinary environment, the coordinator plays a key role in enhancing service delivery and organizational efficiency. M-F Day Shift Essential Functions Provide excellent customer service to both internal and external stakeholders. Facilitate patient referrals and request necessary medical records. Maintain inventory and distribution of enrollment materials such as consent forms, brochures, and contact information. Track referrals to ensure timely patient admission into care programs. Assist with documentation and scanning into EMR systems. Support scheduling for both staff and patients. Communicate professionally with interdisciplinary team members, patients, caregivers, physicians, and external providers. Collaborate with departments inside and outside the organization. Provide phone coverage for clinicians while they are in the field. Assist with triage and coordinate real-time communications with referral sources and clinicians. Serve as a liaison to resolve administrative and service-related concerns. Complete reports as requested by management. Maintain working knowledge of systems such as Suncoast, Insync, and other EMR platforms. Support community education and organizational outreach as needed. Monitor and report patient service feedback and opportunities for improvement. Manage program materials and support data collection for satisfaction surveys. Participate in research, quality improvement initiatives, and staff development programs. Maintain office supply inventories and assist with IT-related staff support. Perform additional duties as assigned. Qualifications Knowledge and Critical Skills Strong verbal and written communication abilities. Highly organized with strong prioritization skills. Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Microsoft Teams. Experience Insurance verification knowledge required. Minimum of three (3) years of experience working in a healthcare environment.

License / Certification

Certified Medical Assistant or Licensed Practical Nurse (LPN) preferred. Education High school diploma or GED required. Other Requirements Ability to manage multiple responsibilities in a dynamic, team-oriented environment. Professional demeanor and effective interpersonal skills. The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable. This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice. Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at . We participate in E-Verify to confirm the employment eligibility of all newly hired employees. Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: https://info.flclearinghouse.com. Equal Opportunity Employer