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Operations Specialist / Customer Service Representative

Job

Robert Half

Opa-locka, FL (In Person)

Full-Time

Posted 1 week ago (Updated 6 days ago) • Actively hiring

Expires 6/29/2026

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Job Description

Operations Specialist / Customer Service RepresentativeRobert Half is seeking an Operations Specialist / Customer Service Representative to support a fast-paced distribution and operations environment in South Florida. This contract-to-hire opportunity is ideal for someone with strong order processing, customer support, and logistics coordination experience. Candidates must have experience with SAP and Excel. Bilingual Spanish is a plus.
Responsibilities:
Receive and review customer orders, resolving discrepancies as neededProcess sales orders within SAP, ensuring accuracy in pricing, product configuration, and delivery timelinesSend order acknowledgements and communicate updates to customersCoordinate with factories, purchasing teams, and warehouses to ensure timely delivery of productsCommunicate shipment delays and provide status updates to customersArrange logistics and shipping in accordance with company guidelinesCreate invoices and coordinate with the finance department regarding payment or credit issuesProvide customer support related to inventory availability, delivery dates, and product inquiries via phone and emailMaintain accurate order documentation and recordsAssist with claims resolution related to delivered productsManage product returns following company RMA proceduresUpdate reports related to invoicing, orders, and operational metricsMaintain and update customer and material information within SAPPartner with inventory management to maintain proper stock levels