OPERATIONS CONTROLLER

OPERATIONS CONTROLLER

Merlin Entertainments - 3.5 Winter Haven, FL Job Details Full-time $20.41 an hour 2 days ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance Opportunities for advancement Qualifications Performance dashboard reports Communication with suppliers Operational analysis Microsoft Excel Microsoft Outlook Workflow management (operations management method) Incident report management Dashboard creation Shift management Metrics Reporting Mid-level Incident Escalation Reporting and dashboarding tools Trend analysis Administrative experience Compliance monitoring Documentation tools Quality assurance Control room operations Decision making Incident management operations support Quality improvement Forecasting Vendor communication Operational excellence initiatives Process improvement planning Safety standard operating procedures Escalation handling Process management Cross-functional communication Full Job Description What you'll bring to the team

A LEGOLAND

® Operations Controller ensures the Resort runs safely, smoothly, and efficiently each day. Acting as the central communication hub, this role monitors real-time park operations, coordinates between departments, and supports teams to deliver an awesome, seamless guest experience — built one brick at a time. The ideal candidate offers a strong foundation in data entry, documentation, or administrative workflow management (Microsoft Office, especially Outlook and Excel) , paired with exceptional attention to detail and reliability. Availability to work a Friday through Tuesday schedule is essential. Core Responsibilities 1. Real‑Time Monitoring & Coordination Track operational activity, schedules, staffing, and performance metrics. Identify issues or deviations and take corrective action quickly. Ensure compliance with operational procedures and safety standards. 2. Communication Hub Relay critical information between teams (operations, maintenance, leadership, vendors). Provide updates, alerts, and status reports. Escalate urgent issues and coordinate responses. 3. Troubleshooting & Problem Resolution Diagnose disruptions or inefficiencies in operations. Deploy resources or adjust workflows to resolve issues. Maintain service continuity and minimize downtime. 4. Reporting & Documentation Record incidents, operational changes, and performance metrics. Produce shift reports and dashboards. Analyze trends to support planning, forecasting, and process improvement. 5. Process & Performance Optimization Recommend improvements to procedures, staffing, or technology. Support quality assurance and continuous improvement initiatives. Overall Goal An Operations Controller ensures the day‑to‑day operational heartbeat of the organization stays stable, responsive, and efficient — preventing small issues from becoming major disruptions. Merlin - It's where we playMerlin Entertainments Merlin Entertainments2.16K subscribers Watch on Qualifications & Experience Key Skills Strong situational awareness and decision‑making Clear, fast, professional communication Ability to multitask under pressure Analytical thinking and problem‑solving Familiarity with operational tools, dashboards, or control‑center systems Benefits Benefits of Joining Merlin Entertainments!

Excellent Health Care Options:

Comprehensive medical, dental, and vision coverage. Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

Merlin Magic Pass:

Free entry for friends and family to our amazing parks & attractions.

Recognition Programs and Rewards:

Celebrate your achievements and hard work! 401(k)

Program:

Save for the future with company matching contributions.

Tuition Reimbursement Programs:

Get support for further education and career growth.

Numerous Learning and Advancement Opportunities:

Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ✨ Pay Range USD $20.41/Hr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.