Scheduler

Pay:

$17.00 per hour with the potential to increase after a 90 day probationary period. Company Overview FirstLight Home Care is a leading provider of compassionate home care services dedicated to helping individuals achieve the quality of life they deserve. WWe exist to help people have their best day - every day - whatever that means for them. Our team of trusted care professionals in Savannah and Hilton Head is passionate about providing personalized care, creating meaningful relationships and making a difference in the lives of others.

JOB SUMMARY

The Care Coordinator is responsible for intakes, clients, caregivers, and scheduling. This individual directly interfaces with clients performing service evaluations, originating service plans, scheduling and supervising care.

QUALIFICATIONS

Required:

H.S. Diploma or GED, some college, or two years related experience and/or training. At least 2 years of experience in home care or knowledge of the health care industry. Requires proficiency in computer skills including but not limited to MS Office, MS Excel and Scheduling program. 2+ years prior scheduling experience. Have a sympathetic attitude toward the care of the sick and elderly. Must possess and demonstrate excellent communication, leadership and organizational skills and customer service techniques. Must perform and manage multiple responsibilities concurrently and work well under pressure.

Preferred:

Previous management experience. Care coordination experience.

RESPONSIBILITIES

Answers the telephone and performs Intakes. Conduct care consultations with prospective clients and families Manage the client intake process Facilitate client/caregiver introductions with every new client and with every new caregiver. Oversee the hiring process for caregivers and manage orientation/onboarding Work closely with HR to provide support caregivers, coaching and ongoing caregiver training. Schedules shifts by matching caregiver qualifications and availability to client's needs. Supervises caregivers Understands and adheres to established FirstLight Home Care policies and procedures. Handles coordination of care for client services. Reports changes in client condition to agency employees involved in client's care. Takes calls after hours and weekends to handle emergencies, scheduling issues, and client referrals and intakes. May perform continuing and on-going caregiver training. Participate in the quality assurance reviews and evaluations of the agency's services. Conduct care consultations with prospective clients and families

WORKING ENVIRONMENT

Works indoors in FirstLight Home Care office and client homes and travels to/from client homes.

Work Location:

In Office and On Call (travel) This is a drug-free workplace, and as such, candidates will be subject to a drug screening and 2-step GA background check before being hired.

Pay:

$17.00 per hour

Benefits:

Dental insurance Employee assistance program Referral program Vision insurance Application Question(s): Do you have your own vehicle that is capable of transporting clients? Can you pass a drug screening? Are you able to be on-call after hours or on weekends? Have you had a Level 2 (Fingerprinting) Background Check done for Georgia before?

Experience:

Caregiving:

2 years (Required)

Scheduling:

2 years (Required)

License/Certification:

CPR Certification (Preferred) Driver's License (Required) Willingness to travel: 75% (Preferred)

Work Location:

In person