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Job Description
About Modern Restoration:
We are an award-winning contents and textiles restoration company based in Suwanee, Georgia. Our team specializes in restoring clothing, textiles, household contents, and other personal belongings damaged by fire, water, mold, and other disasters. We take pride in delivering exceptional service to our customers during challenging situations and are committed to maintaining the highest standards of quality, professionalism, and care. We are looking for a highly organized and dependable Operations Coordinator to help keep our office and customer operations running smoothly. This role is ideal for someone who enjoys multitasking, staying organized, helping customers, and ensuring that important administrative processes are completed accurately and on time. The Operations Coordinator serves as a central point of communication between customers, management, and our field team. You'll be responsible for maintaining records, preparing job documentation, handling customer communications, and supporting daily office operations. Responsibilities Administrative & Operations Support Scan, organize, and upload documentation from completed projects. Verify that all job records, photos, reports, and supporting documents are properly uploaded and filed. Maintain and update spreadsheets, tracking logs, and operational reports. Ensure job information is accurate and up to date across company systems. Prepare job files and documentation for upcoming scheduled work. Assist management with administrative projects and day-to-day office support. Help identify and improve office procedures and workflows. Customer Service & Communication Answer incoming phone calls and direct inquiries appropriately. Handle general customer service requests and provide timely, professional assistance. Monitor and respond to customer emails. Serve as a point of contact for customers, ensuring they receive the information and support they need. Route calls to their appropriate departments Maintain a professional and positive customer experience throughout all interactions. Additional Support Assist with customer account follow-up and collections activities. Provide support to accounting and operations teams as needed. Perform other administrative duties as assigned. Qualifications Previous experience in administration, customer service, office coordination, or operations support. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Ability to manage multiple tasks and priorities simultaneously. Professional phone and email etiquette. Proficiency with Google Workspace, Excel, and general office software. Self-motivated, dependable, and capable of working independently. Preferred Qualifications Experience in service-based industries, restoration, cleaning, construction, property management, or field service operations. Basic understanding of invoicing, collections, or accounts receivable processes. What Success Looks Like Job records are complete, organized, and accurate. Customer questions and requests are handled promptly and professionally. Job files are prepared and ready before scheduled work begins. Internal tracking systems remain accurate and up to date. Office operations run smoothly with minimal oversight. Customers receive exceptional service and communication. We're looking for someone who takes pride in staying organized, solving problems, and helping both customers and coworkers. If you're dependable, detail-oriented, and enjoy being the person who keeps everything running efficiently, we'd love to hear from you.
