Scheduler/Staffing Coordinator

Primarily performs scheduling/staffing & clerical activities that facilitate agency operations. These activities include coordination of employee schedules with client wants/needs, processing intake information and communication with referral sources, hiring and continued employment decisions of employees in accordance with client schedules and needs. Provides backup direct care support, coordinate and monitor and revise inservice and orientation needs, work in homes in all positions other than nursing, as required. Greets visitors, receives incoming telephone calls and fax transmissions as delegated or needed. Transfer calls and faxes appropriately. Maintain a welcoming and clean environment.

QUALIFICATIONS 1.

Time management, organizational skills, and ability to function with minimal direction. 2. Experience working with scheduling and staffing preferred; preferably within a health care setting. 3. Current knowledge or ability to learn all state and federal employment laws. 4. Effective communication skills (verbal and written), documentation skills, interpersonal skills, and problem-solving skills. 5. Knowledge of the regulatory requirements for personnel in home health care. 6. Knowledge of medical terminology or a general medical background desirable. 7. Excellent telephone, communication, interpersonal, and documentation skills. 8. Computer literate or willing to be trained on a personal computer.

ESSENTIAL FUNCTIONS/AREAS OF ACCOUNTABILITY 1.

Greet all visitors and answer incoming calls by the 2nd ring in a pleasant and proper manner with a welcoming demeanor and direct them to the appropriate person or department. 2. Maintains schedule for services requested and provided to agency clients. a) Assures that cases are filled within established time frames. b) Completes documentation (paper and automated system). c) Provides appropriate notification of schedule to employee, client, contract agency, supervisor, and others as appropriate. d) Monitors overtime and mileage approval of employees. e) Responds to emergency calls and arranges schedule accordingly. f) Assist and follow through with staffing needs as necessary. g) Personally fulfill in-home staffing needs as required or requested on an emergency need. h) The staffing coordinator must assure that the required service visits are completed each day/week. i) Participate in admission visits or initial visits to serve as trainer or as the initial staff in-home. 3. Assist with caregiver documentation of time. a) Review caregiver time & daily care logs in scheduling system for accurate services. b) Review caregiver time in scheduling system for accurate hours and compare to schedule c) Familiarize self to client and staff charts so documentation can be located upon request and delivered if needed. 4. Plans, directs, and participates in all recruitment and retention functions of the Companion Care field staff. a. Develops and places recruitment ads b. Accept and review applications c. Interviews applicants for job openings. d. Hires or refers candidates to appropriate supervisors. e. Create Status Change Forms. 5. Provides direction to field staff and communicates with supervisors as needed to assure safe and effective coverage of client needs. a. Assigns agency staff to clients as directed by the care plan and service request. b. Assures employees receive complete and accurate directions and information about client needs. c. Notifies client of staffing changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and client concerns. d. Participates in the evaluation and performance review of field staff. e. Verifies time records with schedules. f. Follows up with employee on scheduling problems. 6. Participates in determining hiring needs and follow through with consultation and discipline and performance activities. a. Minimizes substitution of employees and maximizes permanent coverage. b. Maintains adequate numbers of available on-call staff. c. Notifies Supervisor of staffing needs. d. Meets with nursing and marketing staff to anticipate needed coverage (new clients' increased needs). e. Provide consultation and disciplinary action in completing required documentation. f. Follow through with continued consultation and education pertaining to disciplinary actions and complete required documentation and file into employee chart. 7. Monitor and assist in managing all inservice needs and requirements for staff. a. Responsible to alert staff to inservice needs. b. Seek and review for new standards and regulations for inservice/training requirements. c. Maintain updated documentation in staff files. d. Continuous update, entry and follow-through of employee requirements. e. Schedule and follow through with orientation needs and files as required. .

Job Type:

Full-time Pay:

$14.00 - $17.00 per hour

Benefits:

Paid time off

Experience:

Staffing:

1 year (Preferred)

Scheduling:

1 year (Preferred)

Work Location:

In person