Scheduler

As a Scheduler, you will play a key role in coordinating patient appointments and ensuring a smooth, positive experience for patients and providers. You will serve as a central point of communication, supporting scheduling, patient inquiries, and overall clinic workflow. In this role, you will: Schedule, reschedule, and cancel patient appointments efficiently and accurately. Coordinate referral appointments and assist patients with scheduling needs. Verify and collect patient demographic and insurance information for accurate EMR setup. Provide clear instructions to patients to prepare them for exams, procedures, and visits. Answer patient questions regarding basic medical tests and procedures. Maintain strong knowledge of provider schedules, visit types, durations, and preferences. Manage appointment work queues, reschedule lists, waitlists, and missed appointment follow-ups. Monitor and respond to appointment requests through patient portals. Answer phone calls professionally, including placing calls on hold, transferring, and taking detailed messages. Communicate schedule changes and updates effectively to providers and staff. Prioritize patient needs, responding calmly and appropriately to urgent or complex situations. Build positive relationships with patients, staff, and the community to promote a high-quality experience. Work both independently and collaboratively to support clinic operations. Perform all other duties as assigned. What We're Looking For We're seeking a friendly, organized, and detail-oriented individual who thrives in a fast-paced environment and is committed to excellent customer service. The ideal candidate is a strong communicator who can multitask effectively while maintaining accuracy and professionalism. Required Education High School diploma or GED Knowledge of Windows-based computer systems Required Licenses & Certifications Valid driver's license Required Skills & Qualities Excellent communication and customer service skills Ability to work under pressure and manage frequent interruptions Strong organizational and multitasking abilities Ability to adapt to a flexible work schedule Strong attention to detail and accuracy Ability to work both independently and as part of a team Preferred Experience Previous scheduling or reception experience in a healthcare setting Previous registration or office experience Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.