Casino Support and Scheduling Specialist

Casino Support and Scheduling Specialist Caesars Entertainment - 3.6 Council Bluffs, IA Job Details Full-time 1 day ago Benefits Paid time off Qualifications Microsoft Word Employee onboarding Microsoft Excel Microsoft Outlook Presentation software Leave management Staff scheduling Regulatory compliance Filing Mid-level Administrative experience High school diploma or GED Personnel records management 1 year Onboarding process management Time & attendance systems Staffing management Payroll processing Regulatory compliance management Full Job Description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Responsible for maintaining and adjusting staffing schedules for Casino Operations to ensure appropriate coverage and operational efficiency. This role also manages attendance tracking, transfers, and related employee files, serving as a key liaison between Casino leadership, Human Resources, and Payroll.

HOW YOU WILL CREATE THE EXTRAORDINARY

Master Schedule Maintenance:

Prepare and maintain daily, weekly, and long-range schedules based on business volume, table counts, and operational needs. Consistently work with Management on everchanging scheduling needs.

Dynamic Staffing:

Manage real-time adjustments for call-offs, vacations, and special events to control labor costs and maintain guest service.

Payroll & Toke Accuracy:

Align schedules with UKG/timekeeping systems and prepare wage and toke reports for payroll processing.

Compliance Tracking:

Monitor and document attendance, tardiness, meal breaks, and leaves of absence in accordance with regulatory standards.

New Hire & Personnel Filing:

Create and maintain all employee records, including onboarding paperwork, Read & Signs, and signature cards.

Skills & Certifications:

Update employee records regarding game knowledge increases, classifications, and assigned crew movements.

Internal Moves:

Coordinate and document shift bids, internal transfers, and departmental changes.

Training Coordination:

Work with instructors to schedule dealer school classes and facilitate Dealer School meetings.

Team Communication:

Act as the primary contact for scheduling inquiries and post all rosters, sign-up sheets, and PTO calendars.

Audit Support:

Provide accurate documentation for regulatory reviews while maintaining strict confidentiality of employee data.

Administrative Maintenance:

Manage the department Wishlist and PTO approvals while performing all other related duties as assigned.

Professional Conduct:

Present oneself as a credit to the company and encourage professional standards in others. Must be able to work flexible scheduling including weekends, holidays or special events or to assist with coverage.

WHAT YOU WILL NEED

High school diploma or equivalent preferred. 1 year administrative or operations scheduling required.

ADDITIONAL REQUIREMENTS

Excellent interpersonal skills and organizational ability. Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry. Must be proficient in Excel, Word, Power Point and Microsoft Outlook. Experience with Scheduling programs like Virtual Roster, Oracle, UKG and Sedgwick preferred. Ability to prioritize multiple projects and meet strict deadlines. Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards. Effectively work with Casino Leadership to build strong working relationships and create optimized schedules that support revenue goals. Adheres to departmental and company policies and maintains compliance with all regulatory, governmental, and safety requirements. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Physically mobile with reasonable accommodations including ability to lift up to 20 lbs., and ability to push, pull, reach, bend, twist, stoop and stack. Must be able to run on level surfaces, as well as, up and down stairs.

ABOUT US

Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.