ALGONA CAMPUS OPERATIONS SPECIALIST

ALGONA CAMPUS OPERATIONS SPECIALIST

GENERAL

JOB SUMMARY

This is a full-time position located at the Algona Campus. Primary responsibilities are to serve as the primary point of contact at the campus, welcome students and visitors, manage incoming calls, and perform a range of administrative tasks. This role will support the Continuing and Professional Education department to respond to general inquiries, coordinate class registration and reconciliation, and maintain accurate data reports. The Specialist will collaborate with various college departments to provide support and service to un- and under-employed populations. Success in this position requires strong customer service, organization, and communication skills, and the ability to effectively manage multiple priorities and deadlines. Demonstrated experience and commitment to customer service is a necessity.

Position:

Algona Campus Operations Specialist

Classification:

Professional Support A

Department:

Algona Campus and Continuing and Professional Education Report to: Tietz Entrepreneurial Center Coordinator/Algona Campus Supervisor

ESSENTIAL DUTIES & RESPONSIBILITIES

(% OF TIME): Constant (67-100%) Respond accurately to inquiries from students, instructors, and others, and route calls to the appropriate resources as needed. Build and maintain accurate records for current and prospective students/courses using systems such as Ellucian and Augusoft. Complete Continuing Education registrations to maintain accurate program mailing lists, contact records, and class rosters. Assist Continuing Education staff with scheduling and class preparation. Engage in MIS Reporting activities with focus on non-credit course data. Frequent (34-66%) Accept payments, issue receipts, and process deposits to include all cashiering transactions. Coordinate scheduling of Algona Campus classrooms and offices. Work with Campus Supervisor to coordinate events/activities on the Algona Campus. Assist with outside organizations' events held at the Tietz Entrepreneurial Center. Prepare purchase orders, requisitions, and other forms. Oversee and maintain the Algona Campus door lock system. Assist leadership by providing data to measure outcomes and evaluate programs. Assist with management of the Algona Campus and Continuing Education social media pages. Occasional (10-33%) Assist the Campus Supervisor to prepare reports. Monitor and order campus supplies. Ensure office equipment is in working order and coordinate service or repairs with the appropriate personnel. Process certificates for completed classes. Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

Represent the College in a positive manner to prospective, former, and current students, staff, and the community. Ability to establish and maintain good working relations with students and other staff while providing exceptional customer service. Self-motivated with the ability to work independently, take initiative, and continuously improve processes and services. Strong attention to detail, accuracy, and quality of work. Enthusiastic and energetic in job performance, maintaining high standards of ethics, honesty, and integrity in assigned duties and responsibilities. Proficient in computer applications, including word processing, databases, spreadsheets, and college systems (e.g. Colleague or similar systems). Ability to organize is essential; prioritize and balance the needs of people and the task at hand. Knowledge of standard office practices, procedures, and equipment. Ability to read and understand written and oral instructions or communication. Effective written and verbal communication skills, including proper grammar, punctuation, and basic mathematical ability. Ability to efficiently perform tasks in an environment of frequent interruptions. Ability to assume responsibility and deal effectively with problems, exercise good judgment when making decisions. Ability to take notes at meetings and prepare an accurate record of events. Ability to maintain confidentiality and handle sensitive information with discretion.

SPECIAL DEMANDS

Sedentary to light work. Position involves sitting most of the time. Exerting up to 20 pounds of force occasionally (10-33%). Stooping, kneeling, crouching, pushing, pulling, and carrying occasionally (10-33%). Walking, lifting, and grasping frequently (34-66%). Talking, hearing, viewing various types of close visual work, and repetitive motion, constantly (67-100%). May be required to travel utilizing a personal vehicle. Must have a valid driver's license, a good driving record, and provide proof of insurance. Employment with Iowa Lakes Community College is dependent upon successful passage of a criminal background check. Must be legally eligible to work in the United States without employer sponsorship. Iowa Lakes Community College participates in the federal E-Verify program. We will verify your employment eligibility in the United States as required by law. The statements contained herein reflect general details as necessary to describe the essential functions, job duties/responsibilities, and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

MINIMUM QUALIFICATIONS

High School Diploma or equivalency and minimum of one year customer service work experience required. An associate or bachelor's degree in education, student services, business, or related area is preferred. Student Services experience at the college level preferred.

Salary:

$21.21 per hour

Fringe Benefits:

Paid sick leave, vacation, and holidays. Employee health, dental, and vision insurance. Partially funded family insurance available. Employee life and disability insurance. Employee retirement plan.

APPLICATION PROCESS

The following items must be included in your application packet before it will be considered a complete application: Employment Application form Applicant Confidential Information form (This data is used to comply with government required affirmative action record keeping only and is not used for applicant screening purposes.) A letter addressing your qualifications for the position A resume A copy of transcripts, with originals due upon hiring Only complete application packets will be considered for the position vacancy. Position open until filled. Review of applications will begin May 26, 2026.