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Service BDC Representative / Scheduling Coordinator

Job

Parker Automotive

Coeur d'Alene, ID (In Person)

$39,520 Salary, Full-Time

Posted 3 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/12/2026

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Job Description

Service BDC Representative / Service Scheduling Coordinator | Full-time -
Parker Toyota Overview:
Parker Automotive is looking for a friendly and detail-oriented Service BDC Representative to join our fast-paced and high-volume service department. This person will be the voice of Parker Automotive — answering calls, booking service appointments, and helping customers navigate through their vehicle maintenance.
Work Schedule:
Rotating 4-10's (Monday through Saturday)
What You'll Do:
Answer inbound calls and online inquiries quickly and professionally Schedule maintenance, warranty, and recall appointments for customers Reach out to customers for follow-ups and overdue services Confirm next-day appointments and assist with parts coordination Track and maintain calls, appointments, and customer satisfaction in the CRM system Support the service team by managing shop capacity efficiently and acting as a liasion between customers
What We're Looking For:
Excellent phone and communication skills (high-volume calls) Friendly, customer-first attitude Comfortable with multitasking in a busy environment Prior automotive or call-center experience is a plus Basic computer proficiency (CRM, Outlook, Microsoft Office Suite) Why Parker Automotive? Family owned company (40+ years in Coeur d'Alene, Idaho) Hourly pay + bonus opportunities Full benefits: medical, dental, vision, and 401(k) with match Paid time off and holidays Tuition reimbursement for employees and their dependents Employee discounts at all dealership locations Growth opportunities within a locally-owned dealership group and help us continue delivering exceptional customer service! Parker Automotive Group is an equal opportunity employer and a drug free work place.
Job Type:
Full-time Pay:
$18.00 - $20.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Opportunities for advancement Paid time off Paid training Professional development assistance Tuition reimbursement Vision insurance Application Question(s): Are you willing to work on a full-time (40 hours per week) basis? This position will require a set work schedule of Mondays, Tuesdays, Wednesdays, and Fridays from 6:45am to 6:00pm. Do you have any scheduling restrictions or limitations?
Work Location:
In person