Scheduling Specialist-Downers Grove

Scheduling Specialist-Downers Grove

RESPONSIBILITIES

Establish, maintain, and review Security Officer schedules to ensure adequate coverage and to minimize overtime. Receive and respond to call offs from Security Officers to effectively manage coverage for client sites. Meet or exceed financial and operational goals while providing quality customer service. Handle any escalated schedule, operational, and or security issues or emergency situations appropriately and report as appropriate. Assist Operations Managers in addressing Security Officer attendance and/or performance issues.

QUALIFICATIONS 3

years experience in a heavy volume call/dispatch/scheduling. Required experience with a scheduling system.

Preferred:

WinTeam experience. 3 years prior customer service experience required. Contract security experience preferred. Valid PERC card and 20 Hour Security Training Certificate.

KNOWLEDGE, SKILLS & ABILITIES

Proficiency with Microsoft Office software and scheduling software. Willingness and ability to work a flexible schedule to meet the needs of the business, including weekends and evenings. Strong organizational skills and proven ability using poise and professional judgment in complex situations in a fast-paced environment. Proven ability to prioritize and adjust heavy workload, manage a variety of tasks, and meet various deadlines with changing priorities, frequent interruptions, and conflicting deadlines. Great written, verbal, and interpersonal communication skills. Strong drive and initiative, excellent work ethic, eager and fast learner, and a 'can-do attitude. Company Overview Join P4 Companies — including P4 Security Solutions and P4 Protective Services — leaders in professional security services. We offer flexible opportunities for both security professionals and law enforcement officers across multiple industries. We are looking for individuals who bring vigilance, integrity, and professionalism, and who take pride in being a visible, reassuring presence. If you value teamwork and want a career with growth potential in the security field, P4 Companies may be the right fit for you. Opportunities for Security Officers Provide security at commercial buildings, residential communities, manufacturing sites, retail, campuses, cannabis facilities, and events.

Key duties include:

Customer service and access control Patrols and incident response Site monitoring and safety enforcement Ideal for individuals seeking stability, teamwork, and career growth in security. Opportunities for Active or Retired Law Enforcement Specialized assignments throughout Illinois, including executive protection, patrol programs, healthcare, campuses, private venues, and retail. Flexible scheduling Competitive rates statewide Perfect for officers seeking supplemental income or flexible off-duty work. Officers bring their advanced training, professionalism, and command presence to ensure safety in high-trust environments. Your experience makes a difference, and Security Solutions values your service and leadership. Whether you are beginning your security career or leveraging decades of law enforcement experience, The Companies provide a path for meaningful and rewarding work. Join us in making safety and service a priority.