IT Infrastructure & Operations,  Associate Director  (Monitoring & Observability)  - Hybrid (ET/CT) R0056532

IT Infrastructure & Operations, Associate Director (Monitoring & Observability) - Hybrid (ET/CT)

R0056532

| GBS |

GTS Hosting Wolters Kluwer Job Summary:

We are seeking a forward‑thinking and execution‑oriented IT Infrastructure & Operations, Associate Director (Monitoring & Observability) to provide thought leadership and hands‑on delivery of modern observability practices across our IT infrastructure and applications. This role will lead the strategy, architecture, and implementation of monitoring, logging, tracing, and AI‑driven observability capabilities that enable proactive detection, rapid diagnosis, and continuous optimization of system reliability and performance. The ideal candidate brings a strong point of view on observability maturity, leverages automation and AIOps, and has a proven track record of turning vision into scalable, operational solutions.

Hybrid:

Eight days a month we come together in the closest office (USA) within 50 miles to experience the value of connecting with colleagues. You will report to the Director, IT Infrastructure & Operations and work under the leadership of the VP, IT Infrastructure & Operations. Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office | #

LI-Hybrid Division/BU About Us:

https://www.wolterskluwer.com/en/about-us/organization | https://www.linkedin.com/company/wolters-kluwer/ Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Required Job Qualifications (5yr+ Tech/Leadership minimum in role)

Leadership & Thought Leadership:

Proven experience leading technical teams and serving as a trusted voice on observability, monitoring strategy, and operational excellence 2+ years of experience as a people manager, with direct accountability for team performance | Demonstrated success leading a team of ~6 direct reports

AI & Automation Focus:

Experience applying AIOps, machine learning, or advanced analytics to improve signal quality, detection, and root‑cause analysis.

Delivery & Execution:

Demonstrated success driving complex initiatives from concept to production with measurable outcomes.

Incident & Reliability Practices:

Strong background working with SRE, incident management, and reliability frameworks.

Tool Proficiency:

Hands‑on and architectural experience of monitoring and ITSM platforms.

Performance & Optimization:

Experience in alert tuning, capacity monitoring, performance analysis, and systematic problem elimination.

Collaboration & Influence:

Ability to partner across engineering, operations, and leadership teams to drive adoption and change.

Program & Project Management:

Proven ability to manage large‑scale, multi‑stakeholder initiatives with clear delivery milestones.

Key Responsibilities:

Lead, mentor, and inspire a team of monitoring and observability engineers, setting a clear technical vision and fostering a culture of ownership, innovation, and delivery excellence. Act as a thought leader for observability, defining and driving an enterprise‑wide strategy that incorporates modern telemetry (metrics, logs, traces), AI/AIOps, automation, and reliability engineering principles. Own end‑to‑end implementation and delivery of observability initiatives, from design and proof‑of‑concept through production rollout, adoption, and continuous optimization. Oversee the implementation, scaling, and modernization of observability platforms and tools (e.g., Datadog, Splunk, Prometheus, Grafana, New Relic, ELK, OpenTelemetry), ensuring reliability, performance, and cost effectiveness. Champion AI‑driven observability and analytics, including anomaly detection, predictive alerting, noise reduction, and intelligent root‑cause analysis. Define and enforce instrumentation standards, monitoring coverage requirements, dashboarding conventions, and

SLO / SLA

frameworks aligned with business outcomes. Partner closely with infrastructure, platform, DevOps, application, security, and incident response teams to embed observability into system design, CI/CD pipelines, and operational workflows. Lead post‑incident reviews and continuous improvement efforts, translating insights into concrete enhancements that reduce recurrence, alert fatigue, and mean time to detect (MTTD) and resolve (MTTR). Deliver data‑driven insights and executive‑level reporting on system health, reliability, capacity trends, and observability maturity. Evaluate, select, and manage vendor relationships and tool roadmaps, influencing platform direction and driving maximum value from investments. Stay ahead of emerging trends in observability, AIOps, and reliability engineering, and translate those ideas into strategy and practical solutions for the organization.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. 🔗 https://www.wolterskluwerbenefitsguide.com/welcome/ Company Overview Wolters Kluwer (

EURONEXT:

WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$122,300.00 - $218,550.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We're innovators with impact. We provide expert software and information solutions that the world's leading professionals rely on, in the moments that matter most. You'll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce - one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you'll feel valued for your contributions, and you'll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan's Top Places to Work for

Employee Wellbeing:

Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America's Best Large Employers 2026 and America's Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America's Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer ("we" or "us") wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.