Apt Scheduler/Registrar- Fam Med - PT (M, T, & TH-8:30AM-5:00PM)

Job Title:

REGISTRATION / SCHEDULER JD

# Reg-003

Reports To:

Registration Manager Effective 5-1-2024

Status:

Part Time (M, T, & TH - 8:30AM - 5:00PM)

Revised:

5-1-2024

Job Summary:

The scheduler is responsible for registering and scheduling patients. Exceptional customer service for both internal and external customers is essential to this role. The Sr. Scheduler is the subject matter expert for scheduling and registration processes.

Duties and Responsibilities:

Responsible for scheduling all physician orders, new referrals, and schedules patients for return appointments on a daily basis. Checks patients in for appointments and confirms insurance. May perform preauthorization for appointments, labs, or procedures. Faxes or scans patient information as needed. Schedules any changes or corrections per MD orders in EMR Adheres to all HIPAA, PHI, and CMS compliance requirements. Analyzes processes and provides recommendation for improvements. Is SME for EMR for office staff. Trains newly hired staff in scheduling and / or registration procedures

Required Skills and Abilities:

Demonstrate a high level of multi-tasking skills in a fast-paced environment Ability to provide and demonstrate compassionate customer service. Effectively demonstrate communicate with a diverse group of people Mastery of medical terminology Able to navigate and demonstrate interpersonal relationships successfully. Positive attitude and a strong work ethic Tech savvy Train others with measurable outcomes Education and Experience High school diploma or equivalent required Associates degree, certification or additional educational experience preferred 3-5 years experience in a scheduling or registrar position required. Scheduler, MA or medical reception experience required.

Physical, Mental Demands/Working Environment Note:

Reasonable accommodations may be made for individuals with disabilities to perform essential functions of this position General Activity Number of Hours None 1 -4 4-8 8-12 Drive x Sit x Stand x Walk x Up to 1/2 of shift 1/2 or more of shift Motion Bend x Squat x Crawl x Climb x Reach x Lift x Carry x Push x Pull x Twist x Turn x Use of Hands and Feet Right Hand x Left Hand x Right Foot x Left Foot x Weight Lifted/Force Exerted Up to 10 lbs. Up to 25 lbs. Up to 50 lbs. x Up to 100 lbs. More than 100 lbs. Body Fluid Exposure Yes No Mental Demands Yes No Attention Span X Concentration X Conceptualization X Influence People x Memory X Patience X Problem Solving X Relate to Others x Working Environment Indoor x Outdoor x High Temperatures x Low Temperatures x Loud Noise x Fumes x Confined Areas x Radiation Area x

Other Physical Demands:

None Other Working Conditions:

None

SUPERVISORY RESPONSIBILITIES

None Disclaimer:

Elkhart Clinic does not discriminate based on race, color, religion, sex, sexual orientation, age, national origin, marital status, citizenship, physical or mental disability, or veteran status. The above job description is intended to describe the general nature and level of work being performed by people assigned to this job. The list is not intended to be an all-exhaustive list of responsibilities and duties required and may include other duties as assigned.