Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Love Your Mondays again! Join the Future of Connectivity with Metronet and Vexus! Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities. Recently, Metronet acquired Vexus, and effective January 1 , 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition. Workforce Management Specialist Our Workforce Management Specialists (aka Call Center Schedulers) play a critical role in the scheduling and daily planning of our call center associates within Metronet's Tech Support, Customer Care, and Sales Support teams to ensure that service levels can be met daily. A huge part of this role is scheduling breaks/lunches, monitoring hold times, attendance tracking, and running daily service reports. This is a role that requires someone with strong organizational skills, scheduling experience and understanding how to staff for peak times with strong written and verbal communication skills.
ESSENTIAL JOB FUNCTIONS
Tactical schedule management to maximize staffing resources and achieve service level objectives and limit staffing expenses Intraday management and response plan implementation to ensure schedule adherence, respond to unplanned call, staffing, and handle time variances Daily schedule and activity maintenance within WFM scheduling tools Provide trend analysis and feedback to Operations Leadership to improve call, handle time, and shrinkage forecasts Assist with daily, weekly, monthly, and ad-hoc reporting for management team, business partners, and key stakeholders Communicate daily with multiple lines of business to ensure active involvement in scheduling, tactical planning, and analysis Other job-related duties as requested
JOB QUALIFICATIONS AND REQUIREMENTS
Bachelor's degree preferred, or equivalent work experience Minimum of 3 years inbound call center experience preferred but not required. Must be legally authorized to work in the
U.S. ADDITIONAL JOB REQUIREMENTS
Must be proficient in MS Excel, and have a solid background in all MS Office products Proven communication across all levels including front-line associates, management, peers, and senior management Flexibility - adaptable and flexible to work environment, including but not limited to working the hours required to meet business needs, multi-tasking, and easily adapting to changes with minimal notice Must be able to work weekends, evenings as required Excellent written, verbal, and interpersonal skills Strong organizational skills and follow-through Join us and find out what it means to love your career! At Metronet , we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks—we're focused on enriching the lives of those we serve. We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders. Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere. Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless. Metro net is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status.
