Customer Service Scheduler

Customer Service Scheduler Clancy Brothers Pest Control Quincy, MA Job Details Full-time $22 - $28 an hour 16 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Opportunities for advancement Retirement plan Qualifications Computer operation Phone communication Computer literacy Administrative experience Clerical experience CRM system proficiency Appointment scheduling Technical Proficiency Client interaction via phone calls Full Job Description Customer Service Scheduler. Clancy Brothers Pest Control - Quincy, MA. Full-Time | On-Site | 8:00 AM-4:00 PM Monday-Friday | Occasional Saturday availability. Clancy Brothers Pest Control, a family-owned and fast-growing company, is looking for a reliable and customer-focused Customer Service Scheduler to join our team. This role is perfect for someone who enjoys helping customers, thrives in a fast-paced environment, and is highly organized.

Why Join Our Team:

Family-owned company with a positive, supportive culture. Fast-growing organization with real opportunities for advancement. Leadership that invests in your success and ongoing training. A team environment where your contributions matter.

Responsibilities:

Answer and handle high-volume inbound/outbound customer calls. Schedule and route daily service appointments for technicians. Build and maintain customer relationships. Assist customers with questions, concerns, and conflict resolution. Provide administrative support to the office team. Work efficiently in a fast-paced environment.

Qualifications:

Required:

1-2+ years of in-office customer service experience. Strong scheduling, multitasking, and organizational skills. Experience with routing/mapping (preferred). Solid phone communication skills. CRM experience (any system). Comfortable with computers and technology. Ability to handle high call volume. Excellent attention to detail and time management. Willingness to learn and adapt to constant change.

Ideal Traits:

Empathetic, energetic, and customer-focused. Problem solver and proactive "go-getter". Honest, loyal, and team-oriented. Looking for long-term stability (not a job hopper). What's in It for

You:

Competitive hourly pay. Comprehensive training and ongoing development. Career advancement opportunities. Health and dental insurance options. Retirement plan with employer contributions. Paid time off and holiday pay. Flexible work arrangements.

Schedule:

Monday-Friday | 8:00 AM-4:00 PM. Occasional Saturday availability. Ready to grow your career with a company that values you? Apply today to join the Clancy Brothers Pest Control team.