Home Care Scheduler and Service Coordinator

Home Care Scheduling Coordinator:

Some on call/weekend availability required:

Summary Description:

The role of the scheduling coordinator is to ensure that resident service requests are met in the shortest amount of time possible with consistency in scheduling. In addition to supporting team members with their shift preferences and availability. Conducts timely and effective scheduling of assignments to support well-coordinated service plans, maintain productivity standards and policies by utilizing effective scheduling. Identifies and communicates to leadership barriers to productivity and staffing. Creates, revises and organizes home care team schedules according to the service plan requirements and staff accessibility. Initiates review, initial screening of potential applicants and collaborates with Human Resources in recruitment efforts. Responds to resident requests for service and addresses all scheduling inquiries and phone calls. Manages tasks and duties that support the overall operations of the home care department. Serves as home care assistant or companion in the event of a call out or new unfilled resident request. Uses technology to improve daily operations and service enhancement.

Essential Functions:

Performs job functions in a manner consistent with the mission and goals of the Loomis Communities. Adheres to The Loomis Communities Compliance and Ethics Program. Demonstrates an awareness of, a respect for and attention to the diversity of the people with whom they interact (persons served, personnel, families/caregivers, and other stakeholders) that is reflected in attitudes, behavior and services. Routinely engages with caregivers to determine availability of scheduling. Completes schedules, staffing assignments in a timely manner and responds to all home care inquires timely. Prioritize and schedule open shifts; find coverage for all time off requests and any last-minute cancellation. Communicates scheduling changes to residents and staff. Utilizes an automated scheduling system to maintain a calendar of services. Assists in onboarding, orientation and training scheduling of new team members, maintains all required certifications and annual training records. Assists Operations Manager and Director with administrative tasks including setting up team meetings, taking of minutes, ensuring all marketing, team member, and client paperwork is available and other office management tasks as needed. Responds to emergency situations and provides basic first aid care when needed within the limits of training and the policies of the Loomis Communities. Monitors supply inventory and equipment as needed. Routinely engages with residents to exceed their expectation with consistency of scheduling and satisfaction with caregivers. Communicates resident issues and needs, reviews daily communication records to ensure prompt resolution of problems to director and others as appropriate. Meets all competency requirements, including SAMMS and educational, training requirements. Directs and supervises Home Care Companions, overseeing the orientation of new employees, conducting performance reviews, setting objectives and priorities and implementing corrective action in a timely manner. Ensures continuous service delivery by participating in scheduled on-call shifts, responding promptly to emergency escalations or facility needs outside of standard working hours.

Qualifications:

Required Education High School diploma or equivalent Preferred Education Associate or Bachelor's degree Required Experience Prior scheduling experience in a home care or healthcare agency setting Strong computer proficiency and ability to manage scheduling systems Preferred Experience Home care experience Healthcare scheduling experience Licenses / Certifications Required Valid Massachusetts Driver's License CNA or HHA certification Current CPR certification

Skills/Competencies:

Ability to demonstrate excellent and professional customer service skills and a positive, patient and friendly attitude. Excellent technological and computer skills. Ability to balance many items at once while maintaining focused and pleasant customer services skills for clients, families and staff. Ability to demonstrate active listening, problem solving skills and flexibility. Ability to demonstrate highly productive and detailed organizational skills. Ability to demonstrate strong professional written and oral communication skills for in person, telephone and electronic use. Ability to demonstrate high degree of confidentiality and remain HIPPA compliant. Ability to demonstrate strong commitment to achieving the overall business goals. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with unexpected problems involving several variables in unusual situations. Ability to read, writes, and speaks English. Ability to relate well to all residents, including the emotionally upset. Ability to deal effectively with personnel, residents, family members, visitors and the public. Ability to report to work regularly and promptly. Ability to work beyond normal hours when necessary. Ability to be on call as needed. We open doors to positive aging . Building on our proud traditions of integrity, security and hospitality, our vision is for Loomis to always be a vibrant, welcoming community, providing resources to maximize well-being and personal fulfillment; while sharing our talents and strengths with all those whose lives we touch.::