Grand Rapids, MI Area Scheduling Coordinator

Grand Rapids, MI Area Scheduling Coordinator Install Partners

LLC - 4.0

Detroit, MI Job Details Full-time $16 - $17 an hour 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Paid sick time Qualifications CRM system proficiency

Full Job Description Benefits:

401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance •This position will require 3-5 weeks of training. After that, it will be remote, but must live in the Grand Rapids area or the Dallas/Ft. Worth area or surrounding areas•We are an installation company that installs: windows, doors, garage door openers and appliances at pre-existing residential homes. Role and Responsibilities Scheduling coordinators are expected to provide excellent customer service by managing a customer's availability with our installation team openings, in order to find an appointment time that meets everyone's needs. Manage inbound customer calls Make outbound customer calls as needed Review and place Detail, Installation, and Work Order appointments on the schedule calendar Coordinate customer availability with crew openings to optimize daily routing Coordinate missed or rescheduled appointments due to weather and equipment issues Data Entry and Invoicing Note orders accordingly based on customer communication Qualifications and Education Requirements Experience in coordinating and routing Experience in a high pace call center atmosphere (preferred) Experience using CRM software Customer service experience Preferred Skills Knowledge of the Grand Rapids and surrounding areas in relation to each other Good phone etiquette Ability to remain calm under pressure Ability Manage multiple calls simultaneously Ability to deescalate customer situations' ' Benefit Conditions 90-day waiting period for medical, dental, and vision, life insurance, short-term disability. 8 paid holidays throughout the year. 3 days paid

SICK DAYS

each year, available to use after 6 months. Start accruing PTO immediately. Work Remotely Yes, but the position will require 3-5 weeks of remote training. After that, it will be remote, but must live in Grand Rapids or the Dallas/Ft. Worth area or surrounding area Must have high-speed internet access, wifi with ethernet port