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Business Operations Specialist
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Elia and Ponto, PLLC
Southfield, MI (In Person)
Full-Time
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Job Description
Business Operations Specialist Elia and Ponto, PLLC Southfield, MI Job Details Full-time 11 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Qualifications Bachelor's degree Attention to detail Organizational skills Business Administration Process management Full Job Description Job Overview Elia and Ponto, PLLC is seeking a dynamic and detail-oriented Business Operations Specialist to join our team and drive operational excellence across our organization. The Business Operations Specialist is responsible for supporting the day-to-day operational efficiency of the firm, with a focus on administrative systems, human resources support, IT coordination, and staff management. This role ensures that the firm's internal operations run smoothly so attorneys and legal staff can focus on client representation and case outcomes. This position requires strong organizational skills, discretion, and the ability to manage multiple operational areas in a fast-paced legal environment. Duties Oversee and improve daily operational workflows across departments Identify inefficiencies and implement process improvements Assist leadership with operational planning and firm-wide initiatives Coordinate office logistics, vendors, and supplies Maintain internal documentation, policies, and procedures Assist with recruitment, onboarding, and offboarding of employees Maintain employee records and HR documentation in compliance with applicable laws Coordinate job postings, interviews, and candidate screening schedules Support performance review processes and employee feedback systems Help administer benefits coordination and employee communications Ensure HR policies are up to date and consistently applied Serve as liaison between staff and external IT providers or internal IT support Help maintain workflow balance across intake, legal assistants, and support staff Assist leadership in addressing staffing gaps or performance issues Promote accountability and consistency in daily operations Qualifications Bachelor's degree in Business Administration, Operations Management, or a related field; advanced certifications are a plus. Strong understanding of HR practices and workplace compliance Experience working with IT systems or coordinating with technical support teams High level of discretion and professionalism (handling confidential information) Excellent organizational and multitasking abilities Strong communication and interpersonal skills Proficiency with Microsoft Office / Google Workspace and case management or CRM systems (legal software experience is a plus) Ability to adapt quickly in a fast-changing environment while maintaining focus on priorities We offer a comprehensive and competitive benefits package designed to support the health, financial security, and work-life balance of our team members, including: Medical Insurance Dental Insurance 401 K Plan Paid Time Off (PTO): Generous PTO policy, including vacation days, personal days, and paid holidays to support rest and work-life balance Salary to commensurate with experience.