Customer Operations Specialist

Customer Operations Specialist

APG CASH DRAWER LLC - 3.0

Minneapolis, MN Job Details Full-time $22 - $25 an hour 23 hours ago Benefits On-the-job training Qualifications Data-driven problem-solving Full Job Description PURPOSE The Customer Operations Specialist has primary responsibilities to our distribution customers. They manage all activity for our distribution channel, including order entry and customer support. As a member of the customer relations team, they ensure all customer phone calls are addressed and document customer feedback.

RESPONSIBILITIES

Customer Support The Customer Operations Specialist is responsible for supporting the sales order cycle of our customers. Evaluate the needs of the user and recommend the correct product for their application Process customer orders accurately and efficiently Respond to customer inquiries via phone, email, and chat Prepare, document, negotiate, and follow up on the terms and conditions of the sale for all customer purchase order Assist with and work through customer disputes promptly and professionally Follow-up with website leads Organize and process any report needs for account managers Attract and refer new customers and pass on all appropriate leads to the proper account manager or distributor Follow-up on any new lead open cases as needed Assist in identifying new product ideas Keep informed on current events in the POS market including product, install partners, and people through trade show attendance and continued education Manage the Web order process Performs other duties as required Quality Management The Customer Operations Specialist is responsible for maintaining the highest possible level of quality in all aspects of their job. Maintain processes according to our ISO procedures Continually learn about new products and how they can be applied Attend appropriate training offered by apg Log and follow up on customer feedback Fiscal Responsibility The Customer Operations Specialist is responsible for financial controls relevant to the customer purchase order process. Assist in tracking product margins and advise in raising prices when appropriate Keep track of PO termination dates and ensure timely placement of POs Sell add-on accessories when possible and appropriate

KNOWLEDGE, SKILLS AND ABILITIES

Excellent verbal and written communication skills Excellent interpersonal and customer service skills with the ability to handle customer inquiries effectively Excellent organizational skills with exceptional attention to detail Excellent time management skills with a proven ability to meet deadlines Ability to function well in a high-paced and at times stressful environment Proficient with Microsoft Office Suite, including MS Word, PowerPoint, and Excel Experience using ERP or CRM systems Understanding of supply chain principles and logistics operations Data analysis and problem-solving skills Being energetic and well-spoken Great emotional intelligence Being an active listener Good critical thinking skills Being knowledgeable about products or services Knowledge of USPS, FedEx, UPS, carrier, and other delivery services Bachelor's Degree preferred 2-5 years of experience or equivalent combination of education and work experience preferred Experience working in an ISO-certified environment Proficient in CRM systems (e.g., Salesforce) and Microsoft Office Suite