Dispatch/Scheduler

Service Dispatcher & Scheduling Coordinator Schedule:

Part Time, Monday through

Friday:

12:30 - 4:45 About the

Role :

At J.J. Kokesh and Son, we don't just fix pipes; we take care of our neighbors. We are looking for a highly organized, calm-under-pressure Service Dispatcher to be the heartbeat of our office. You will be the first point of contact for our customers and the primary navigator for our team of union plumbers. If you are a master of logistics who enjoys solving puzzles and truly helping people, you'll fit right in with our family.

What You'll Do:

The "Traffic Controller": Efficiently schedule and dispatch our plumbers to residential and commercial calls across the St. Louis area.

Customer Advocate:

Answer incoming calls with a helpful, positive attitude—turning a stressful plumbing emergency into a solved problem for our clients.

Route Optimization:

Manage our service software to ensure technicians are on the most efficient paths, minimizing drive time and maximizing service.

Team Liaison:

Act as the primary link between our field crew and the office, ensuring plumbers have the information they need to succeed at every job.

Admin Support:

Assist with work orders, clerical work, and maintaining our 130-year-old reputation for reliability.

What We're Looking For:

Experience:

2+ years of dispatching or heavy scheduling experience (HVAC, Plumbing, or Electrical experience is a huge plus).

Local Knowledge:

Familiarity with the St. Louis/St. Charles County geography.

Tech-Savvy:

Comfortable with dispatching software, Google Workspace, and multi-line phone systems. The "Kokesh"

Attitude:

We are a family business. We need someone who is professional, empathetic, and wants to be part of a culture of care.

Communication:

Clear, concise, and calm communication skills—both on the phone and email. Why Join the Kokesh Family?

Stability:

Work for a union-affiliated company that has been a staple of the St. Louis community since 1894.

Culture:

We believe in a supportive, inclusive environment where you aren't just a number; you're part of a legacy.

Competitive Pay & Benefits:

Consistent hours and a professional, local office environment.