Job Description
Ascent, LLC is a leading provider of comprehensive solutions for the planning, design, engineering, development, and operation of data centers and other mission critical facilities. Headquartered in Saint Louis, MO, Ascent specializes in powerful, efficient, and technologically advanced mission critical facilities and offers clients a broad range of delivery models spanning shell & core, build-to-suit, turnkey, and outsourced critical systems operations. Founded in 1998, Ascent provides a full spectrum of fast track services that include project programming, design management, facility assessment, development and construction management, commissioning, and ongoing maintenance operations. Today, Ascent focuses on providing clients with innovative solutions and services yielding the highest levels of operational autonomy, efficiency, and control. Ascents clients include some of the most demanding mission critical organizations spanning multiple industries, Fortune 500 firms, and service providers. Our business is growing fast and we are currently seeking a talented Operations Center Coordinator.
TITLE:
Operations Center Coordinator / Maintenance Dispatcher SHIFT:
2:00 PM - 12:00 AM (Wednesday - Saturday) LOCATION
St. Louis, MO JOB DUTIES
Answer incoming calls from clients and vendors related to data center maintenance Create and update work order requests in Ascent's internal database and client databases Document and perform data entry of information from calls into various systems Send emails to clients, vendors, and internal employees, meeting all SLA requirements for timely response Dispatch technicians to data center locations to address maintenance requests Monitor data center alarms, notify clients, leads, and internal groups as applicable Escalation of emergency issues to management and clients as needed Follow set processes and procedures Attend weekly group meeting to discuss new and updated processes and procedures Additional duties as assigned QUALIFICATIONS
Bachelor's degree in Business Administration or related field preferred, High School Diploma or equivalent required 1 to 3 years of experience in a fast-paced environment required. Prior experience in Maintenance Dispatching preferred. For entry level employees, experience in retail, or administrative roles preferred. Eager and motivated individual who excels in a team environment Excellent verbal and written communication skills Strong attention to detail required Ability to multitask in a fast-paced environment Ability to follow all SLAs(Service Level Agreements) and provide timely responses to clients, coworkers, supervisors and internal departments Proficiency with basic operations of a computer; MS Outlook, Excel required. Must be comfortable with typing on a keyboard, switching between tabs quickly for multiple internet windows on a PC, data entry from phone calls, etc. This position reports to the Operations Center Supervisor All interested candidates should apply through Indeed or visit www.ascent-corp.com and select the careers tab to apply for the position. Ascent, LLC offers a full benefits package including medical, dental, vision, short and long term disability, accident, critical illness, life insurance, 401(k), paid time off/ PTO, paid holidays, tuition reimbursement, casual work environment and more. Ascent, LLC is an Equal Opportunity Employer Job Type:
Full-time Pay:
$17.00 - $18.00 per hour Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Work Location:
In person
